2026 SMASH Academy - Program Coordinator (Michigan)

Position Description

As a member of the Site Management Team, the Program Coordinator (PC) plays a critical support role to the Program Director and liaison to SMASH National team. Working with the instructional and residential teams to support the successful delivery of the SMASH Academy by performing duties related to planning, directing, and coordinating both the programmatic and operational activities of the program is essential. In this position, the Program Coordinator will play a key role in the success of SMASH scholars and staff through effective implementation of administrative processes, communication with scholars and families, and leading logistics for program events. As a Program Coordinator, you will work closely with the Program Director and staff to manage the programmatic, operational, and tech customer support aspects of the SMASH program.

This assignment is a part-time position starting on May 3, 2026, then moving to a full-time engagement starting July 5, 2026.

As this role has a virtual component, we expect staff to provide the following -- their own personal computer (desktop or laptop) that has a working webcam, speaker and microphone for video conferencing capabilities (i.e. Zoom, Google Hangouts, Cisco Webex); reliable Internet connection (at least 25 Mbps download speed); and quiet work space for virtual programming. If you cannot provide your own equipment, please speak with your Program Director.

You must be available for all training and program dates.

Key responsibilities include but are not limited to those listed below.

Program Administration

• Drive program efficiency by improving or creating processes and tools to ensure a successful delivery of SMASH Academy
• Develop and manage site program calendars, including communicating updates
• Ensure completion of site deliverables (e.g. pre + post assessment scores, attendance, staff and scholar surveys, final inventory, etc.)
• Respond to inquiries from multiple stakeholders, including scholars, families, staff, University contacts and SMASH National Office while classes are in session
• Collaborate with SMASH’s Communications team to facilitate video or media-related projects
• Establish and maintain a positive, professional relationship with SMASH scholars; serve as a role model during the academy
• Serve as point person for COVID-19 related protocols and procedures based on SMASH and University guidelines.

Class & Event Organization

• Work with key stakeholders, plan and lead logistics for workshops and events
• Collaborate with SMASH’s Development and Communications teams to facilitate site tours.

Scholar Tech Support

• Respond to tech support needs of scholars and staff by identifying and resolving minor issues as well as escalating major issues to SMASH IT team
• Work with SMASH IT team to support and track scholar tech issues in our ticketing system
• Work with scholars to facilitate hardware repairs with external product vendors
• Monitor laptops and other technical equipment to ensure they operate as needed
• Assist with virtual classroom setup and troubleshooting, AV, Zoom, and presentation needs
• Work with Program Coordinators from other sites to resolve common tech problems
• Coordinate with Program Director to assist with distributing laptops as needed

Human Resources

• Lead SMASH site-specific Policies and Procedures Training for SMASH Facilitators with support from Program Director

Data Management

• Ensure all created documents are uploaded and organized in designated site repository
• Collaborate with the Curriculum team to ensure LMS data is updated and utilized effectively at a Site level.
• Editing and inputting information into various site documents and spreadsheets
• Maintain and systematize scholar contact, medical records and contracts

Professional Development

• Attend select events and trainings
• Attend various meetings on a regular basis including, but not limited to:
• • Staff meetings
  • 1:1 Check-ins with Program Director
  • SMASH Community Meeting (weekly)
  • Staff Closeout

Required Attributes:

• Collaboration: Exceptional listening, communication, and presentation skills; excellent time management and organizational skills; timeliness and dependability; courageously candid when facing difficult conversations
• Relationship Building: