Greenergy delivers safe, efficient and reliable fuel solutions to customers across road, aviation and marine sectors. As an international transportation fuel supplier, we combine traditional and renewable energy solutions to support our customers through the energy transition.

Commitment to innovation and a drive to do things differently have seen Greenergy grow from a bedroom start-up to supply transport fuels in the UK, Ireland and Canada, as well as being a leading European manufacturer of waste-based renewables.

We're looking for an experienced 2nd Line Infrastructure and Desktop Support Analyst to join our IT team, providing a blend of hands-on desktop support and infrastructure expertise across our business. Acting as a key escalation point for complex technical issues, you'll support a broad range of technologies including end-user devices, Microsoft 365, cloud services, networks and core infrastructure, helping to ensure colleagues have reliable access to the systems they need every day.

Key Responsibilities

Provisioning, configuring, and maintaining end-user devices whilst delivering excellent customer service focused on quality ITSM system input, first-touch resolution, and meeting any SLA obligations
Fix issues across desktops, laptops, printers, mobiles, and other hardware
Visit local depots to install, configure, and repair kit (PCs, servers, switches)
Managing lifecycle activities: setup, patching, upgrades, and decommissioning
Troubleshooting hardware and software issues for users across the organisation
Diagnose and resolve server, network, and core application incidents within SLA targets, performing root cause analysis and implementing permanent fixes to prevent recurrence
Monitor system performance, availability, and capacity across infrastructure components
Apply patches, firmware updates, and configuration changes following change control procedures
Implementing and maintaining endpoint protection (antivirus, encryption, device management policies)
Ensuring compliance with cybersecurity standards (e.g., MFA, disk encryption, secure configurations)
Support LAN/WAN, VPN, and wireless network configurations and troubleshooting
Support the administration of Microsoft 365, Azure AD, and other cloud infrastructure services
Provide documentation, knowledge sharing, and technical guidance to team members, 1st Line and end-users
Liaise with 3rd Line / Specialist teams, vendors, and partners to resolve advanced technical issues
Participate in infrastructure projects, deployments, and upgrades

Skills, Knowledge & Expertise

Previous experience in a similar role
Experience of working in large and complex IT enterprise
Experience of supporting WAN/LAN networks and switches and VPNs
Experience with on-premise and cloud identity services, eg Microsoft Entra and Active Directory
ITIL Foundation qualified (preferred)
Experience of:
- Helpdesk management - Logging, triaging, assigning and resolving internal support incidents & service requests
- Asset management - Hardware & Software
- Desktop and laptop builds
- Software installation and configuration
- Active Directory User, computer and group management
- O365 & Microsoft Teams user administration
- Monitoring - Backups, Alerts
- VMware vSphere Administration
Strong analytical and problem-solving skills
Excellent communication and team working skills; promotes open and effective communication
Overcomes obstacles and adapts approach to achieve outstanding results
Bias for action – does things before being asked to or forced to by events (proactive not reactive)
Progresses issues, even when only partial information is available
Actively seeks out know-how and best practice, related to own area of contribution
Demonstrates shared commitment to team success
High attention to detail and organisational skills
Ethical, client-focused approach with a commitment to confidentiality.

Benefits

Competitive compensation: Enjoy a competitive salary, enhanced by a discretionary bonus scheme that rewards both business and individual performance.
Private medical insurance: Prioritise your health with comprehensive private medical insurance, including access to online GP services from AXA for you and your family.
Enhanced company pension: Secure your future with enhanced company pension contributions that support your long-term financial goals.
Cycle to work scheme: Embrace a sustainable lifestyle with our cycle to work scheme.
Season ticket loan: Spread the cost of your commute and take advantage of annual discounts with an interest free season ticket loan.
Volunteering and charity: We encourage you to give back to the community through volunteering days and charitable initiatives.
Enhanced holiday allowance: Enjoy 25 days of annual leave, in addition to bank holidays.
Global travel insurance: Travel with peace of mind, courtesy of worldwide multi-trip travel insurance coverage for you and your family.
Employee discount platform: Access exclusive discounts through our employee discount platform.
Enhanced parental leave: Generous maternity and paternity pay to support you and your family when you need it most.

Greenergy are proud to be an equal opportunities employer and we are committed to equality of opportunity for all staff. We believe that diversity and inclusion among our colleagues is critical to our success as a global company. Employment at Greenergy is based solely on a person's merit and qualifications directly related to professional competence. We do not discriminate against any employee or applicant because of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief, marriage and civil partnerships.

2nd Line Infrastructure & Desktop Support Analyst

About this role

Key Responsibilities

Skills, Knowledge & Expertise

Benefits

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