Account Management Coordinator

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

• Support with the preparation of business review (MBR/QBR) presentations.

• Function as back‐up on non‐customer facing front for Account Managers  where support is needed

• Support the department in business development and customer retention by  maintaining good relationship with customers

• Manage integrity of shipment and performance data.

• Document and communicate all quotations and handling instructions such as  SOPs for secured business to all departments concerned prior to business  implementation

• Assist with generating system reports for managing and communicating  exceptions to Operations/Account managers/Customers across the network. 

• Monitor against performance standards per agreed KPI’s with customer. 

• Support with upkeep of rates, SOPs and contacts on the GAM Suite. 

• Ensure rates are kept up to date and communicated effectively to operations.

• Support the accounts receivable process of the customer internally within  Expeditors.

• Support the department in RFQs and quotations by working with relevant  products and Account Managers to price competitively

• Support with activities related to managing and improving the EDI connection  with customer. 

• Support with the new rates/lanes approval processes. 

• Take up additional tasks/ projects as required by Account Managers to enable  strategic development of the account.

Qualifications

• Knowledge of required Expeditors’ operating systems

• Proficient in Microsoft Office and CRM software, with high proficiency in using  Excel, PowerPoint and Power BI. 

• Proven analytical and problem solving skills

• Good communication and interpersonal skills 

• Proactive, meticulous and able to take good ownership of tasks assigned

• Ability to work productively both individually and in a team environment

• Possess good attention to details – Able to identify potential risks/problems  before it surfaces

• Oral and written proficiency in the English language

Additional Information

• Application Closing: Jul. 10th, 2026