Account Management Support

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions.

We have an exciting opportunity to join our Service Delivery team in Moorabbin in this newly created Account Management Support role.

In this role, you will support our Account Managers by coordinating urgent freight movements, managing escalations, and maintaining high service standards across branches and carriers. You will play a key role in delivering a seamless end-to-end experience for a marquee customer.

Requirements

• Supporting, managing, and closing of the day-to-day urgent freight escalations
• End to end management of all urgent freight movements, from collection through to delivery, with the customer kept up to date throughout the process.
• Building and maintaining the urgent freight carrier database
• Liaising with the customer and our vendors to provide end to end support for urgent freight in a timely manner
• Providing valuable insights into the movement of customer freight and potential issues to Major Account Managers to support the delivery of the best logistics experience
• Building strong relationships with escalation contacts at our vendors across Australia
• Provide quotes to customers for direct drives/next flight/hot shot movements
• Assisting Account Management and Customer Service with being the point of contact for urgent escalations

Experience required:

• Prior experience within a customer service role in a corporate setting is essential
• Strong commitment to quality assurance experience
• Analysis and reporting skills
• Proven ability to drive continuous improvement, enhancing efficiency and customer experience.
• Strong relationship-building skills to collaborate effectively with internal teams and key stakeholders
• Effective verbal and written communication skills

This is a fantastic opportunity to take the next step in your career at efm Logistics. You will be well supported through the transition to ensure you are set up for success.

Applications close COB Friday 26th June