Account Manager

Key Responsibilities

• Make high-volume outbound calls to dormant and low-engagement accounts with the goal of reactivation. • Achieve and exceed monthly activity and revenue contribution targets.
• Core focus/execution on upselling and cross-selling across existing accounts.
• Identify new opportunities within assigned accounts and book qualified meetings for the Account Management team.
• Respond to inbound leads quickly and ensure timely follow-up.
• Maintain accurate and up-to-date records in Salesforce, including call notes, opportunities, and pipeline status.
• Track progress against KPIs and prepare regular activity and performance reports.
• Contribute to account planning by providing insights from client conversations.
• Assist in preparing proposals, presentations, and supporting sales documentation.
• Participate in training to build product knowledge and develop consultative sales skills.

Skills, Knowledge & Expertise

• Tertiary qualifications in business, law, or related discipline (desirable but not essential).
• At least 3 years’ experience in sales, business development, or outbound calling (B2B exposure preferred).
• Proven ability to problem solve and provide solutions that are aligned with the client’s needs
• Strong communication skills and confidence engaging clients over the phone.
• Track record of working to KPIs or sales targets
• Proficiency in Microsoft Office and CRM systems; Salesforce experience highly regarded.
• Ability to prioritise, manage time effectively, and stay organised in a fast-paced environment.
• Driven, proactive, and results-oriented with a strong desire to learn and progress.
• Team player with a collaborative and positive mindset.
• Strong commitment to customer satisfaction

Benefits