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Finch

Posted 18 months ago

Open

Account Manager

New York CityOn-siteFull-time

AI Summary

Account management role focusing on renewals, expansions, and strategic plans to maximize customer lifetime value for Finch's SaaS clients.

About this role

About Finch
We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.

Finch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.

About Our Team
We're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.

We come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.

About the Role
In this position, you'll play a critical role in driving revenue growth by navigating customer renewals, securing upsells and expansions, and fostering strong relationships with our key accounts. You'll be responsible for developing strategic plans to maximize customer lifetime value and delivering accurate forecasts to support our business goals.

What You'll Do

  • Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
  • Expansion Expert: Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
  • Strategic Execution: Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
  • Forecasting Authority: Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
  • Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities.
  • Relationship Builder: Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.

    • Who You Are

  • 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets.
  • Strong understanding of SaaS business models and the ability to identify and articulate value propositions.
  • Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
  • Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making.
  • Strong analytical skills and experience with forecasting techniques.
  • Self-motivated and results-oriented, with a passion for exceeding expectations.

    • What We Offer

  • Competitive salary and benefits package
  • Opportunity to work in a fast-paced and dynamic environment
  • Be part of a mission-driven company that is shaping the future of employment data
  • Collaborative and supportive team culture
  • Opportunity for professional growth and development

    • Skills

    B2B Account ManagementCustomer Renewal StrategiesData-driven Decision MakingForecastingForecasting TechniquesNegotiation And Contract RenewalRelationship BuildingSaaS Business ModelsStakeholder ManagementStrategic PlanningUpsell And Expansion Strategies

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