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Posted 12 days ago

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Account Manager

Dover, OH 44622On-siteFull-time

AI Summary

Dover Hydraulics seeks an account manager to sell services and products, manage existing accounts, and grow new ones through territory planning and customer engagement.

About this role

Dover Hydraulics, a SunSource company, is a full-service hydraulic repair and engineering company serving the backbone of American industry since 1982. Known for quality, speed, and technical expertise, we provide end-to-end support for cylinders and components, including testing, parts, and repair. Customers choose Dover as their one-stop partner to reduce downtime and keep critical operations moving. www.doverhydraulics.com

The primary role of this position is to sell the services and products of Dover Hydraulics and SunSource. This position includes a base plus commission with a guarantee for a period of time to account for a transition period when appropriate

Responsibilities

  • Services existing accounts, obtains orders for services that Dover Hydraulics provides, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales customers
  • Presents to customers using the appropriate outlets based on customer needs
  • Focuses sales efforts by studying existing and potential sales volume of existing customers and potential customers
  • Uses DHI Network to enter jobs, scope, and description
  • Communicates clearly with the operations manager, giving special instructions as directed by the customer as needed
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.
  • Recommends changes in products, service, and policy by evaluating repair results and competitive developments.  Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
  • Provides historical records by maintaining records on area and customer sales.  Contributes to team effort by accomplishing related results as needed
  • Communicates clearly and concisely with customers, managers, and team members
  • Territory we are considering, is Steel Mill based accounts in and around Western PA and Eastern Ohio, other areas may be added to this.

    • Requirements

  • 4 year degree in engineering, marketing, business management, or related field OR equivalent in experience
  • 3 + years of experience in project management, outside sales, marketing, or related field
  • Knowledge of hydraulic cylinder, pumps, motors, and valves

    • Required Training Schedule

  • Training with Manager or Mentor, Industry Specific Training as needed

    • Hours of work

    Full time – dependent on Customer need. Travel is expected and a minimum amount of travel based on territory is required.

    Skills

    Account ManagementContract NegotiationCRM ToolsCustomer Relationship ManagementCustomer ServiceDHI NetworkHydraulic SystemsIndustry TrainingMarket ResearchNetworkingOutside SalesPricing And Proposal DevelopmentProduct Knowledge: Hydraulic Cylinders, Pumps, Motors, ValvesProject ManagementSales ForecastingSales PresentationsSales ReportingTechnical WritingTerritory AnalysisTerritory Planning

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