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Coins.ph

Posted 14 months ago

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Account Manager - Local Payments

TaguigOn-siteFull-time

AI Summary

Account Manager responsible for onboarding new merchants and managing relationships to drive adoption of payments services, MDRs, and service agreements in a fintech/payments environment.

About this role

Join the Pioneer Crypto Brand in the Philippines!

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

  • Identify, approach, and onboard new merchants across various industries to use our payment services (e.g., POS terminals, QR payments, e-wallets).
  • Build and maintain strong relationships with existing merchants to drive usage, retention, and satisfaction.
  • Negotiate merchant discount rates (MDRs), commercial terms, and service agreements.
  • Collaborate with internal teams (e.g., product, tech, and operations) to support smooth onboarding and integration.
  • Serve as the main point of contact for merchant queries, support, and escalations.
  • Monitor account and portfolio performance, track transaction volumes, and identify growth opportunities.
  • Stay updated on industry trends, competitor offerings, and customer needs in the payments and fintech space.

    • What we expect from you

  • Bachelor’s degree in Business or a related field.
  • 2–4 years of experience in merchant acquisition, business development, or account management, preferably in fintech, banking, payments, or e-commerce.
  • Proven experience in closing deals and managing a high-volume portfolio.
  • Excellent communication, presentation, and negotiation skills.
  • Customer-focused mindset with a strong drive to exceed targets and KPIs.
  • Self-starter with strong organizational and time management abilities.
  • Ability to coordinate with international partners and stakeholders.
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
  • Can speak and understand Mandarin Chinese is a plus.

    • Skills

    Account ManagementContract ManagementCRM SystemsData AnalysisE-walletsMDR NegotiationMerchant AcquisitionMerchant OnboardingMS Office Or Google WorkspaceNegotiationPayments Industry KnowledgePortfolio ManagementPOS TerminalsQR PaymentsRelationship ManagementStakeholder ManagementVendor Coordination

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