Posted 1 month ago

Account Manager (Mid-Senior, Remote)

WarsawRemoteFull-time

AI Summary

Manages strategic relationships with B2B clients, drives adoption and renewals, identifies up-sell opportunities, and coordinates account strategies for a portfolio of customers.

About this role

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:

You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.

Our team’s purpose:

Providing maximum business value to our B2B clients by nurturing long-term relationships and driving internal account ownership, as a result being the ultimate revenue growth driver of our company.

Our team’s Mission:

To become the trusted advisors for our B2B clients that rely on big data for their success by applying Strategic Account Management best practices and expertise.

Your day-to-day:

Own the success of our business customers of various sizes;

Engage in day-to-day communications with customers to ensure we are maximizing their business value;

Identify and utilize up-sell and cross-sell opportunities within a designated customer portfolio;

Ensure a seamless experience for the customer during product adoption and deployment;

Work on customer agreements and renewals;

Manage your opportunity pipeline and at-risk accounts;

Engage in Strategic Account Management activities;

Proactively identify team process improvements and contribute to projects to refine it;

Go on business trips and visiting your clients (when applicable).

Your skills & experiences:

Several years of experience leading customer engagements with a proven track record of delivering positive results for customers;

Strong relationship management and problem-solving skills;

Excellent written and verbal English communication skills;

Creativity and an out-of-the-box thinking approach;

Data-driven approach to sales with knowledge of or experience using key sales and mailing tools.

Nice to have:

Experience working with international B2B clients;

Prior experience in the technology sector;

Strategic Account Management experience.

Salary:

Gross salary: 11000-19000 PLN/month + bonuses. Keep in mind that we are open to discussing a different salary based on your skills and experience.

To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

Skills

Account ManagementClient OnboardingContract NegotiationCRM (customer Relationship Management)Cross-sell / Upsell StrategiesCustomer SuccessData AnalysisEnglish CommunicationHubspotMicrosoft ExcelPipeline ManagementRenewals ManagementSalesforceStrategic Planning