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Fresha

Posted 24 months ago

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Account Manager (Paris)

ParisOn-siteFull-time

AI Summary

Manages and grows partner accounts by educating users on Fresha’s platform, driving monetisation and revenue growth, and advising partners on product adoption and optimal solutions. Acts as a dedicated advisor to a pool of Partner accounts.

About this role

The AI-powered OS for beauty,
wellness and self-care

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices.

Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

Commercial Growth

  • Engagement - Accountable for meeting key performance indicators on monetisation and revenue growth by proactively engaging with and educating our Partners on the value of the Fresha platform.
  • Sales Cycle - Proactively introduce, educate and convert Partners on to Fresha’s payments solution.
  • Market Trends - Optimise listing content and availability competitiveness on the marketplace to maximise conversions.

    • Relationship Building

  • Partnering - Have a pool of Partner accounts serving as a dedicated advisor for all your Partners assisting them on their journey to product adoption.
  • Advisor - Advising Partners on suitable product selection based on their needs and specifications.
  • Business Partnering - Ensure a strong Partner Experience through building relationships by attending video meetings with your pool of Partners and effectively communicating the Fresha features and benefits.
  • Relationships - Build key internal relationships with our Sales and Onboarding teams to ensure smooth transition and handover of Partners through the Partner journey.
  • Collaboration - Collaborate with our Product teams to provide important product feedback to help enhance future releases.
  • Persuasion - Use consultative sales techniques to understand customer needs and requirements and have the ability to upsell and cross-sell the Fresha Platform.
    • This list is not exhaustive and there may be other activities you are required to deliver.

    What we are looking for

  • Experience - 3+ Years experience in effectively delivering commercial outcomes from a previous Account Management role
  • Adaptability - Shown to be commercially motivated with an ability to adapt and achieve targets
  • Analytics - Proven experience in using and analysing data and reporting effectively to improve commercial outcomes
  • Curiosity - Naturally proactive and inquisitive, with a desire to consistently learn and improve
  • Teleprospecting - Previous experience in an outbound call environment or a related sales position preferred
  • Communication - Excellent and proven written, verbal and presentation skills
  • Innovative - Creative thinking and problem-solving mindset
  • Relationship Building - You are a true hunter and relationship builder
  • Team Player - Happy to roll sleeves up and assist the team when required
  • Initiative - Ability to self-starter with a proactive approach
  • Bi-lingual - Fluency in English and French

    • Added Bonus

  • Beauty & Wellness - Experience within the beauty and wellness industry
    • At Fresha, we value passion and potential as much as specific skills. If you're enthusiastic and eager to learn, we encourage you to apply, even if you don't meet every listed requirement. We believe in fostering growth and providing the support needed for you to excel in your role.

    Skills

    Consultative SellingCRM AnalyticsData AnalysisFTM Payments Solution UnderstandingFunnel OptimizationMarket Competitiveness OptimizationMarket Trend AnalysisMultichannel CommunicationOutbound CallingPartner ManagementPresentation SkillsProduct Feedback CoordinationProposal DevelopmentRevenue Growth StrategiesSales AnalyticsStakeholder Management

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