After-Hours Coordinator Team Lead

This role will be responsible for driving team performance, supporting day to day operations, and ensuring strong alignment with our Australian based leadership team. The intention is for this position to provide dedicated local leadership presence to strengthen accountability, consistency, engagement, and overall service delivery outcomes.

Key responsibilities of the Team Leader will include, but are not limited to:

• Leading, coaching, and supporting Afterhours and Coordination team members to achieve individual and team KPI targets

• Monitoring team performance and proactively addressing gaps through regular feedback, performance conversations, and development support

• Managing attendance, leave planning (PTO), roster adherence, and workforce scheduling to ensure operational coverage and service continuity

• Supporting productivity, quality assurance, and adherence to operational processes and expectations

• Building and maintaining strong team culture, engagement, morale, and employee wellbeing initiatives

• Providing first level people leadership support, including performance management and escalation where required

• Working closely and collaboratively with Australia based leaders to ensure priorities, communication, and decision making remain aligned across locations

• Identifying opportunities for process improvements and contributing to operational efficiency initiatives

• Supporting onboarding, training, and capability development of team members where required