Application Administrator

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Application Administrator based in United States.

The Application Administrator plays a key role in ensuring the stability, performance, and continuous improvement of core business applications.
This role serves as a primary bridge between IT and business users, translating operational needs into effective system configurations and enhancements.
You will act as a subject matter expert for one or more enterprise applications, supporting end users and resolving complex functional issues.
The position involves close collaboration with cross-functional teams to support organizational initiatives, projects, and process improvements.
You will also contribute to system reliability by identifying root causes, recommending enhancements, and ensuring high-quality user support.
In addition, this role offers the opportunity to mentor junior team members and help strengthen overall team capability and knowledge sharing.

• Provide advanced support and configuration for enterprise applications, resolving complex user issues in a timely and professional manner.
• Serve as the main liaison between IT and business units, supporting application enhancements and improvement initiatives.
• Partner with technical and functional teams to troubleshoot and resolve escalated system issues.
• Ensure accurate documentation of incidents, solutions, processes, and system procedures within tracking systems.
• Participate in IT projects supporting business priorities, including system improvements and operational initiatives.
• Recommend system and process enhancements to reduce recurring issues and improve user experience.
• Act as a mentor and knowledge resource for junior team members, supporting their development and performance.

Requirements:

• Minimum of 2 years of experience in business systems analysis and application administration/support (e.g., ERP, Finance, HR, Order-to-Cash, or similar platforms).
• At least 2 years of experience working with SQL for data analysis and troubleshooting.
• Experience collaborating with offshore development and QA teams.
• Ability to document business processes, write technical/business procedures, and produce clear reports.
• Strong analytical skills with the ability to map and improve processes (including flowcharting).
• Proven experience diagnosing and resolving complex application issues in a fast-paced environment.
• Strong communication, collaboration, and problem-solving skills with a service-oriented mindset.

Benefits:

• Competitive compensation package with comprehensive employee benefits.
• Medical, dental, and vision insurance coverage.
• Health care and dependent care flexible spending accounts.
• Short-term and long-term disability coverage.
• Life insurance and accidental death & dismemberment insurance.
• Employee Assistance Program (EAP) and employee discount programs.
• Retirement plan with company match and Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO) and additional leave benefits.