Posted 2 days ago
Application Support Engineer (L2) hybrid
AI Summary
The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2) The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.RequirementsQualifications:Minimum 3+ years of work experience as Application Support EngineerKnowledge and work experience in SQL queries, scripting, and analysing logsGood analytical skills, pro
About this role
The role will be responsible for supporting VS Application for our client, as an Application Support Engineer (L2) The ideal candidate will be assigned to Incident & Issue management for VS Application, Technical troubleshooting, support deployment activities, and documenting known issues and solutions.
Requirements
Qualifications:
- Minimum 3+ years of work experience as Application Support Engineer
- Knowledge and work experience in SQL queries, scripting, and analysing logs
- Good analytical skills, problem determination, attention to detail, teamwork, and communication skills.
- Experience in ITIL is a plus.
- Knowledge in Cloud (i.e. AWS)
- Familiarity with APIs, logs, and monitoring tools
- Good communication and documentation skills
Responsibilities:
- Handles Incident & Issue Tickets that require deeper technical analysis
- Investigate application errors, system failures, and performance issues
- Analyze logs, and database queries
- Reproduce issues in test or staging environments
- Support deployment activities (patches, hotfixes, minor releases)
- Validate application functionality after releases
- Coordinate with DevOps during rollouts
- Identify performance bottlenecks and recommend improvements
- Escalate complex bugs with detailed analysis and logs
- Maintain runbooks, SOPs, and troubleshooting guides
- Document known issues and solutions
Explore related jobs
More jobs at Octal Philippines Inc.
Jobs in Quezon City
Senior TraderTotallyAwesome · Quezon City, Philippines
Trading Team LeadTotallyAwesome · Quezon City, Philippines- Franchise Relations ManagerFredley Group of Companies · Quezon City, NCR
- Brand/Marketing Manager (Food Service)Fredley Group of Companies · Quezon City, NCR
Accounting SupervisorCIIT College of Arts & Technology · Quezon City, Metro Manila- Accounting / Sales OfficerFredley Group of Companies · Quezon City, NCR