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Cartrack

Posted 1 month ago

Open

Application Support Manager (IoT solution)

Kuala LumpurOn-site

AI Summary

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team.

About this role

We are a world-leading smart mobility SaaS company with over 2.5 million subscribers across 24 countries, and we are looking for a Senior Technical Support Specialist to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Responsibilities:

  • Providing technical support to teams within the organization when required

  • Resolve customers’ enquiries or issues upon escalation from internal and external source, ensuring proper follow-up to the final closure.

  • Maintaining and updating technical documents and procedures

  • Identifying and resolving system issues

  • Perform daily system monitoring, verifying integrity and availability of Cartrack’s application

  • Perform daily post installation/ QA validation

  • Review systems and application logs for remote diagnostic of field devices

  • Provide training and assistance to users of Cartrack application systems

  • Provide on-site field support and installation

  • Verify completion of scheduled jobs

  • Internal IT support

Requirements:

  • Diploma or Degree in Electrical, Electronic and Telecommunications Engineering with outstanding academic performance or equivalent industry experience

  • Minimum 3 years of experience in the IT service industry.

  • Proficient in English

  • Excellent communication and interpersonal skills

  • Hands-on and a positive attitude

  • Technically independent with good initiative

  • Strong analytical problem-solving skills with an out-of-box approach in providing solutions

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