Apprentice Claims Handler

Everywhen Emerging Careers Apprenticeship Programme 2026

Everywhen, part of the wider Ardonagh Group, is pleased to invite applications for our 2026 Apprentice Claims Handler intake, forming part of our award‑winning Emerging Careers Programme. This structured development pathway offers a supported introduction to the insurance profession, combining full‑time employment with accredited learning.

These apprentices are full time positions in either Cardiff or Southampton so you will need to be within a reasonable commute of either of these locations. Initially the role will be fully based in the office, moving to a hybrid working arrangement when training is complete.

About the Programme

Starting in September 2026, apprentices will complete a comprehensive 6‑week induction, followed by an 18‑month Level 3 Insurance Apprenticeship. Throughout the programme, apprentices receive guidance from experienced mentors, on‑the‑job training, and access to our award‑winning Learning & Development team.

Successful completion leads to a Chartered Insurance Institute (CII) qualification, enabling progression into specialist, leadership or commercial pathways within Everywhen.

Don’t just take our word for it, let’s hear from one of our 2025 apprentices:

Charlie Brawn, Apprentice Account Handler, London

“I came into the apprenticeship around 3 months after I finished my A-levels. I have always preferred hands-on learning, so I knew that starting a career in financial services, which is an industry I had always wanted to work in, made the most sense. An apprenticeship was the perfect way to start working whilst also learning about the industry and gaining qualifications in insurance.

From day one of the apprenticeship, I was already learning a lot about insurance. The apprenticeship program started with a 6 week induction, which taught me so much about the insurance industry and was the perfect introduction as someone who had no experience in insurance at all. During the 6 week induction I also met the other apprentices who started at the same time, and it was great to have others in the same position as me who were just starting in the industry. The support I received throughout the program is one of the best parts. The Learning and Development team were always approachable (and still are) and would help with anything.

When I transitioned into my role, the support continued, with all my colleagues being very supportive and approachable for any questions I may have. I have no regrets in my choice of starting an apprenticeship at Everywhen. It’s given me the chance to start my career early and gain a lot of knowledge, and I have enjoyed every moment since I started.”

Role Overview

The Apprentice Claims Handler will support the management of client claims and contribute to the delivery of high‑quality customer service. Responsibilities may include:

• Portfolio Support — assisting with day‑to‑day administration of claims, responding to client and insurer queries, and supporting claims activity, ensuring accuracy of information, assisting with progression of the claim.

• Relationship Management — maintaining professional relationships with clients, colleagues, insurer partners and many other parties connected to the claim.

• Claims Management Support - Assisting the claims team colleagues, Claims Executives and alike with preparing documentation, gathering data and attending internal or client meetings where required. Support the progression of claims, by timely proactive activity. Gain an understanding of policy coverage, claim process and client outcomes.

• System Administration — ensuring accurate CRM records and contributing to process improvements

This role provides a strong foundation for a long‑term career in insurance.

What We Offer

• Starting salary of £23,132, with increases upon qualification

• 26 days holiday, increasing with length of service

• 35 hour working week

• Annual bonus scheme

• Comprehensive training and ongoing professional development

• A supportive, inclusive working environment

• Pension scheme for when you feel it’s time to retire

• 24-hour Employee Assistance support for you and your family’s physical and mental wellbeing

• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more

• One day paid volunteering to give back to our communities

• Ardonagh Community Trust (ACT) - raising funds for charity with donation matching in your local community

• The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.

Who We’re Looking For

We welcome applications from motivated, enthusiastic individuals who demonstrate:

• A positive attitude and willingness to learn

• Strong communication skills

• Attention to detail and organisational capability

• A collaborative approach and customer‑focused mindset

No prior insurance experience is required.

How to Apply

Please submit your application online. Early applications are encouraged, as the vacancy may close ahead of schedule.

Still need a bit of convincing to apply? Please click on this video to find out more.

https://www.youtube.com/watch?v=WbMhGGbjk9g&t=109s

Come and be part of a fantastic opportunity and start your insurance career with Everywhen.

About Everywhen

Everywhen is an award winning independent intermediary specialising in Insurance Products, recognised for service excellence and customer commitment. We are proud recipients of the Princess Royal Training Award and hold Gold accreditation from Investor in Customers.

Our culture is inclusive, collaborative and development‑focused. We invest in internal talent and offer clear progression routes supported by structured learning programmes.

Visit Specialist Personal and Business Insurance | Everywhen for more information.

Our culture and values

Our Claims Handlers are a key part of our business, speaking to our customers and providing advice on their claims and ensuring we understand their needs. We strive to provide a market-leading customer experience and that’s driven by you.

Our people share a common mindset that sets us apart. Our Claims Handlers are engaging, positive, they listen, they are receptive to what our customers need, they are adaptive, hardworking team-players and they build trusted relationships with colleagues, customers and insurer partners.

Being part of our team will mean joining an established, friendly and experienced team who will be able to provide support in order for you to succeed within your role.

Diversity and inclusion

Here at Everywhen we strive to be a diverse and inclusive workplace. We treat all our colleagues, candidates, customers and insurer partners equally, fairly and respectfully.

#LI-NT1

#LI-Hybrid

#AIB

INDX1

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page