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Sila Services

Posted 24 months ago

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Apprentice/Helper

Norwalk, CTHybridFull-time

AI Summary

HVAC Apprentice/Driver will learn from and assist HVAC service techs in diagnosing and repairing heating and cooling systems, while delivering strong customer service and supporting daily operations in Norwalk, CT.

About this role

What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning and electrical systems.
Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?
Then we want to talk to you.
The HVAC Apprentice/Driver will learn from and work in the Norwalk, CT area with other HVAC service techs and installers. The Apprentice will interaction with the customers and will be a valued player in support of the company’s growth.
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Norwalk, CT. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

  • Why we need you
  • Because we offer state of the art customer experiences, we need a top of the line HVAC technician who genuinely cares about the customer and are not looking for “just a job”, but a career.

  • The big task
  • You will aid in diagnosing and repairing heating and cooling systems and lead customers to informed and confident buying decisions by providing an extraordinary customer experience.

  • Key sub tasks
  • Maintain communication with dispatch, your manager, parts and installation teams.
  • Keep your company truck clean, inside and out.
  • Keep your truck inventory up to date.
  • Properly complete paperwork.
  • Join the on-call rotation.
  • Maintain a clean and professional appearance.
  • Have and maintain a clean driving record.
  • Participate in training allowing you to grow and develop as a professional.
  • Have or be willing to get the proper certifications. We can help you with this.

  • Skills and experience
  • If you can achieve the above and you find it fun and challenging - you have just the right amount of skill and experience.

  • What we offer
  • Our top performers are among the highest paid technicians in Upstate New York. You’ll have unlimited earning potential.
  • Company supplied, take it home at night, new and safe, super-cool company truck.
  • Medical Insurance -- we pay 100% for your insurance premiums for life insurance, short-term and long-term disability.
  • New technology, including cellphone stipend, iPad & access to integrated software.
  • State of the art tools, parts and supplies.
  • 401k Plan with a company match.
  • This is last on the list because it’s most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Astacio.


  • Skills

    Basic Installation SupportCertifications ObtainingCustomer InteractionDiagnostic ProceduresDispatch CommunicationHVAC TroubleshootingMaintenance PlanningOn-call Rotation ParticipationPaperwork CompletionPre/post Job DocumentationSafety And Driving Record MaintenanceSystem Diagnosis And RepairTeam CollaborationTechnology Tools (iPad, Integrated Software)Truck Inventory ManagementUse Of Company Tools And Equipment

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