Assistant General Manager, Boston

ABOUT THE ROLE:

As the Assistant General Manager, you are a key leader in the club and a direct partner to the General Manager. You help lead the team, protect the guest and member experience, drive membership growth, and ensure the club operates with excellence every day.

This is not a back-office management role. You are expected to be present on the floor, engaged with the team, connected to members, and deeply invested in the energy, standards, and performance of the club.

You are equal parts hospitality leader, wellness ambassador, membership driver, and operator. You coach the team to deliver thoughtful tours, educate guests on the purpose and benefits of our services, recommend memberships and packages, and create personalized self-care experiences within their training and scope.

You understand that exceptional hospitality is not simply answering questions. It is anticipating needs, making people feel genuinely seen, holding the team to a high standard, and creating moments guests remember long after they leave.

Whether you are supporting a Remedy Specialist through a membership conversation, resolving a member concern, leading a team huddle, preparing the club for a busy day, or stepping in as acting General Manager, your goal is always the same:

Leave every guest, member, and team member better than you found them.

WHAT YOU'LL DO:

Lead the Team

• Provide day-to-day leadership, coaching, and support to the club team
• Model Remedy Place hospitality standards in every guest, member, and team interaction
• Create a high-performance culture rooted in warmth, accountability, ownership, and teamwork
• Support onboarding and training for new team members, including service standards, guest experience, membership education, and operational expectations
• Coach Remedy Specialists on tours, membership conversations, guest recovery, service knowledge, and relationship-based sales
• Lead by example on the floor and step in wherever needed to support the guest experience
• Serve as acting operational lead when the GM is not present
• Support scheduling, shift planning, breaks, floor coverage, and day-to-day team communication
• Address team questions, performance gaps, and operational issues with professionalism and sound judgment

Deliver an Exceptional Guest and Member Experience

• Ensure every guest and member receives a warm, polished, and highly personalized experience
• Maintain strong relationships with members, regular guests, and high-profile clientele
• Support the team in creating thoughtful, memorable first and last impressions
• Lead or support personalized tours that bring the Remedy Place experience to life
• Help guests understand the purpose, benefits, and science behind Remedy Place services within appropriate scope
• Resolve guest and member concerns with empathy, discretion, confidence, and urgency
• Ensure communication by phone, text, email, and in person reflects Remedy Place standards
• Partner with the GM to identify trends in guest feedback and improve the overall experience

Drive Membership Growth and Retention

Our approach to sales is built on trust, not pressure.

You will:

• Lead membership sales, onboarding, and retention efforts in partnership with the GM
• Coach the team to listen first, recommend thoughtfully, and educate rather than persuade
• Help prospective members understand the value of Remedy Place and how membership can support their goals, lifestyle, and self-care routines
• Monitor membership leads, follow-ups, conversions, renewals, pauses, and cancellations
• Support member onboarding so each new member feels welcomed, educated, and connected to the club
• Conduct member check-ins and satisfaction conversations to strengthen engagement and retention
• Partner with Membership, Events, and Marketing teams on local outreach, referrals, and community-building opportunities
• Contribute to club goals through memberships, packages, services, retail, events, and food and beverage

Manage Club Operations

• Partner with the GM to ensure seamless daily operations across the club
• Maintain impeccable standards for cleanliness, organization, amenities, treatment areas, equipment, and overall club presentation
• Support opening, closing, shift transitions, and daily readiness routines
• Ensure the team follows scheduling, timekeeping, break, and operational procedures
• Monitor inventory, restocking, deliveries, supplies, and service readiness
• Manage member requests, membership platform needs, and operational follow-up
• Identify and resolve operational issues before they impact the guest experience
• Support cost control and efficiency without compromising service quality
• Escalate facilities, compliance, safety, or employee relations concerns appropriately

Support Revenue, Events, and Community Engagement

• Help execute monthly revenue initiatives in partnership with the GM
• Monitor unpaid invoices, outstanding balances, and guest/member account issues
• Support in-club events, workshops, brand activations, and community experiences
• Partner with Events and Membership teams to create experiences that drive engagement, retention, and referrals
• Help build energy and connection within the club community
• Use member and guest insights to identify opportunities for growth, improvement, and stronger relationships

WHO YOU ARE:

We are looking for someone who brings elevated hospitality experience, leadership maturity, a genuine passion for health and wellness, and the ability to inspire a team.

You naturally:

• Bring warmth, confidence, and positive energy to every interaction
• Are highly engaging and comfortable building relationships with guests, members, and team members
• Truly care about helping others feel better
• Have a genuine interest in wellness, recovery, longevity, and self-care
• Lead by example through professionalism, ownership, and a team-first mindset
• Read people well and adapt your communication style accordingly
• Stay calm, polished, and solution-oriented under pressure
• Notice details and take pride in creating memorable guest experiences
• Hold yourself and others accountable to high standards
• Enjoy teaching, coaching, learning, and continuously improving

You also have:

• 3+ years of leadership or management experience in luxury hospitality, wellness, fitness, retail, private clubs, hotels, restaurants, or a comparable high-touch guest environment
• Experience in membership sales, guest experience, clienteling, hospitality leadership, or relationship-based sales
• Bring warmth, confidence, and positive energy to every guest interaction
• Are highly engaging and comfortable building relationships with new people
• Truly care about helping others feel better
• Strong verbal and written communication skills
• High emotional intelligence and strong professional judgment
• Exceptional discretion and professionalism
• Strong organizational skills and attention to detail
• Comfort using scheduling systems, CRM tools, membership platforms, phones, tablets, and computers
• A reliable, accountable, team-first approach
• Evening, weekend, and holiday availability as needed

You’ll Thrive Here If You...