Assistant HK Manager

Hotel that makes every moment matter

The centrally-located Novotel Makassar Grand Shayla provides everything the discerning traveller looks for in a hotel. After a day's work in the business centre, or sightseeing around town, reap the benefits of a massage or a dip in the outdoor pool. With 4-star service and first-rate amenities, we have all your needs covered at Novotel.

• Maintain all areas  to the highest standards of cleanliness, maintenance and safety, ensuring adherence to specified procedures and standards.
• Assign duties, inspect work, and respond to complaints regarding housekeeping service and equipment; take corrective action as required.
• Establish and maintain seamless co-ordination with all departments to ensure maximum co-operation, productivity, morale and guest service.
• Ensure the housekeeping team is trained on Standard Operating Procedures and safety provisions; motivate and develop staff to promote teamwork and smooth departmental functioning.
• Identify optimal, cost-effective use of resources and educate the team accordingly to support financial management objectives.
• Coordinate operations with Department Associates, Team Leaders and other Departmental Managers to ensure operational readiness and efficient resource utilisation.
• Escalate any matters affecting the interests of ACCOR to Management attention.

Qualifications

• Bachelor Degree in Hotel Management.
• Minimum of 3 year of relevant experience in 5 star hotel