Assistant Manager
AustinRemoteFull-time
AI Summary
Assistant Manager at Placemakr leads and supports property teams, ensures guest experience, trains staff, and drives operations across rotating departments with potential path to General or Operations Manager.
About this role
A bit about us
At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home.
Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.
From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence.
The Impact You’ll Have
At Placemakr, our obsession with exceptional service isn't the only thing that sets us apart - it's our people! As Assistant Manager, your mission is to support the success of your team members and property, using your foundational leadership skills and operationally savvy mindset. Around here, things move fast. You'll dive right in with providing hands-on support while learning how to run our flexible buildings, engage with our ownership groups, impactfully lead our teams and shake up the status quo (because "that's how it's always been done" simply isn't in our vocabulary). If you're curious, resilient and creative in your solutions - while still appreciating a trusted process or two - your opportunity to grow into a General or Operations Manager at any property across our portfolio won't be far behind.
Our Assistant Managers may report directly to the property General Manager, but shouldn't expect to be only a second set of hands - they are at the forefront of challenging, motivating, engaging and leading team members in rotating departments, all while driving consistency, bringing fresh ideas to the table and elevating our service and operations. To be successful, you must be people-first, instill accountability and ownership first within yourself, then in every team member on property, and turn "what if?" into "here's how and why". You'll work flexible shifts, be a professional communicator + collaborator, champion our Community Norms and lead by example to uphold a culture of top performance - improving our service, operations and budgetary performance each day. In short, if you're a natural leader, thrive in (a little bit of) ambiguity, are described as adaptable with a growth mindset - oh, and have an ability to relocate - the Assistant Manager position is your ticket to accelerated growth
This position requires open availability for flexible scheduling, including evenings, overnights, weekends and holidays, on a rotational basis and as the needs of the business call for it. Upon completion of training and performance requirements, candidates must be able to relocate within 30-days to any new or existing properties across Placemakr’s portfolio (pending relocation assistance).
What You'll Do
What It Takes
Skills
Back Of House OperationsBudgetary UnderstandingChange ManagementCommunications - VerbalCompliance And Safety ProceduresCross-functional Relationship BuildingFinancial AcumenFront-of-house OperationsHiring ProcessesLeadershipOperational PlanningRecruiting TacticsRelocation CoordinationRetention And DevelopmentSchedule ManagementStaff TrainingTeam ManagementVendor And Stakeholder CollaborationWritten Communication
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