Assistant Manager - Operations

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

- 5 years of AP experience in the shipping industry with familiarity to all types of Terminal, Transport, Port and MNR invoice processing.-Excellent People Management Skills.-Familiarity with process documentation as per ISO standard.-Drive and conduct process compliance, periodic review of process volumes and capacity planning.-Proficiency in MS office application, Power BI and GDS Dashboarding skills.-Conduct quality related training, Impart Training to the New Joiners/ Staff.-Conduct Root Cause Analysis for Process Improvements.-Past Experience in BPO/shared services centers is preferred.-Experience in Transitioning Processes from onshore/ Client Site and preparation of SOPs.-Should be able to do Client and Stakeholder Management.-Experience in Handling Large Teams along with Team Leads.

Qualifications

Commerce Graduate/MBA Finance