Assistant Manager - Process Training ( Fare Filing / ATPCO / Airline Process ) - Mumbai

WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.

Experience & Domain Knowledge• Strong travel domain knowledge with in depth ATPCO Fare Filing experience.• Minimum 5+ years of training experience on Fare Filing and GDS.• Proven experience in new hire training and OJT coaching.Skills & Competencies• Strong ability to identify skill gaps and translate them into actionable training plans.• Good knowledge of training methodologies and adult learning principles.• Excellent coaching, feedback, stakeholder management, and people management skills.• Strong analytical and planning abilities

Qualifications

• Good knowledge of MS Office (PowerPoint, Excel, Word); exposure to digital or LMS based training preferred.• Graduate in any discipline.• Comfortable working in rotational shifts, as per business needs.