Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena.Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences.
About this role
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year‑round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co‑op Live arena.
Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city‑defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast‑growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all‑day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high‑quality hospitality all week long and across the events calendar.
Key Responsibilities
As Assistant Restaurant Manager, you’ll support the Restaurant Manager in leading the day-to-day operation of the venue, ensuring smooth service, strong team performance, and a consistently high-quality guest experience.
This is a hands-on leadership role where you’ll be visible on the floor, supporting service, coaching the team, and stepping in to lead shifts when required.
You’ll play a key part in driving standards, developing the team, and ensuring the restaurant operates efficiently across all service periods, including high-volume matchdays and events
You will be responsible for:
Service & Operations
Support the delivery of exceptional guest experiences across all service periods while leading shifts and maintaining smooth day-to-day restaurant operations. Act as the main point of contact in the absence of the Restaurant Manager and ensure strong coordination between FOH and BOH teams.
Team Leadership & Development
Support recruitment, onboarding, training, and performance management of team members. Lead by example on the floor, deliver team briefings, and help build a positive, high-performing team culture.
Commercial & Operational Performance
Support achievement of sales targets, labour efficiency, stock control, and operational KPIs. Assist with rota planning, reservations, service flow, and implementing initiatives to improve service delivery and guest satisfaction.
Compliance & Collaboration
Ensure adherence to health & safety, food safety, and licensing standards while maintaining accurate operational records. Work closely with the Restaurant Manager and Head Chef to support continuous improvement across the operation.
Skills, Knowledge & Expertise
Essential
Experience in a supervisory or assistant management role within hospitality
Strong leadership and team support skills
Passion for guest experience and service quality
Ability to work in a fast-paced, high-volume environment
Strong communication and organisational skills
Desirable
Experience in hotel, premium casual, or destination dining environments
Experience in event-led or large-scale operations
Knowledge of reservations systems and POS platforms
Benefits
Private Medical Insurance (Vitality) – including Virtual GP access and rewards
Group Life Assurance – 4x salary paid to your nominated beneficiary
Birthday Day Off – an extra day to celebrate
Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
Access to discounted Tickets at Co-op Live subject to availability
Employee Assistance Programme & Wellbeing Platform – including counselling support
Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
Company Pension Scheme
Generous Holiday Allowance – plus bank holidays
Career Development Opportunities – with progression across the campus
