About Bazaarvoice

At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!

What you’ll be doing

Complex Issue Resolution: Act as the primary escalation point for operational issues that require a deep dive into campaign settings or platform behavior.

Operational Translation: Explain internal platform workflows and “rules of the road” to brands in a clear, accessible, and caring manner.

Hybrid Support: Maintain full mastery of the campaign setup process to step in and launch or adjust campaigns whenever the volume requires it.

Internal Liaison: Partner closely with Account Management, Support, and Engineering teams to provide a unified, expert response to brand concerns.

Client Experience Support: Foster brand confidence by demonstrating deep knowledge of our sampling ecosystem and a commitment to their success.

Who you are

Fluent in English with exceptional written and verbal communication skills.

Client Communication: Ability to communicate clearly and efficiently with brands through both written and call communication, demonstrating care for their goals and providing reassurance during the troubleshooting process.

Operational Savvy: Proven ability to quickly master complex internal admin tools and proprietary software.

Digital Proficiency: Comfortable working within Google Workspace (Sheets, Docs, etc.) and navigating digital ticketing systems.

Process-Driven: Demonstrated success in a role requiring high attention to detail and the ability to explain complex workflows simply.

Problem Solver: Ability to diagnose operational issues and communicate solutions clearly to both technical internal teams and non-technical clients.

Adaptability: Comfortable in a reactive environment, with the ability to pivot quickly between technical setup tasks and high-stakes client communication.

Associate CAS Client Operations Coordinator

About this role

What you’ll be doing

Who you are

Explore related jobs

More jobs at Bazaarvoice

Jobs in Vilnius

Browse these categories