Associate - Customer Happiness

JOB PURPOSE

Support the Head of Customer Happiness to guide Customers from the beginning to the end of the villa completion and handover through face-to-face meetings at key check points

Please note, this role is for a UAE national only

ROLES AND RESPONSIBILITIES

• Support the Head of Customer Happiness to:

• Kick-off meetings with the Customer in TAMM Service Centers (in Abu Dhabi, Al Ain or Al Dhafra) or Customer Happiness centers
• Prepare and capturing the Customer Requirements and ensuring they are stored in CRM
• Ensuring that the Customer requirements are captured accurately at the beginning and acts as point of contact with the Customer for any actions or notifications of milestones of their Project
• Manage the relationships in a structured way through account planning and management through the entire design, construction and handover lifecycle
• Develop a list of the Pre-qualified Vendors for the delivery of the villa Project
• Ensure Customer service needs are meet at a high standard, by supporting the customer to understand the Designs, previewing the Show Village and the process for procuring a Design Consultant to deliver the design
• Adherence to Customer Happiness policies and processes
• Preparing and developing Lessons Learned reports and requesting feedback from customers via the online survey function

QUALIFICATION AND EXPERIENCE

RELATED YEAR OF EXPERIENCE:

Min of 4+ years of experience in a customer service or a related field

FIELD OF EXPERIENCE:

Retail estate sector, hospitality, banking sector, Client centric, Service sector.

TECHNICAL AND INTERPERSONAL SKILLS

• Good understanding of Customer Relations and Services
• Strong knowledge of CRM
• Good understanding of the “Design and build” journey for residential Project
• Proven strategic thinker with track record of innovation
• Good conflict resolution/management skills
• Good communication and interpersonal skills

QUALIFICATION

• Bachelor’s degree in Business Administration, Marketing, Finance or any related field