Automotive Service Advisor

Abeloff Auto Group is seeking an enthusiastic and customer-focused Automotive Service Advisor to join our growing team. We are a ** family-owned dealership serving the Poconos for over 60 years **, and our employees are our greatest asset. If you thrive in a fast-paced environment, enjoy helping customers, and want long‑term career growth, we’d love to meet you.

Key Responsibilities

• Serve as the primary point of contact between customers and the service department
• Greet customers, assess vehicle concerns, and recommend appropriate repairs and maintenance
• Prepare and explain repair estimates clearly and professionally
• Verify coverage and obtain authorizations from insurance companies, factory warranties, and aftermarket warranties
• Assign repair orders to technicians and monitor workflow
• Keep customers informed throughout the service process and ensure satisfaction upon completion
• Ensure all work meets dealership and customer expectations

Requirements

Qualifications

• Ability to multi-task in a fast-paced environment while maintaining a friendly, professional demeanor
• Strong customer service and communication skills (Face-to-face customer service experience preferred)
• Excellent organization, administrative, and attention-to-detail skills
• Automotive parts knowledge is a plus
• Previous experience as an Automotive Service Advisor is a strong advantage
• Valid driver’s license
• Ability to pass a drug screening

Benefits

Compensation & Benefits

• Earning potential: $50,000 – $100,000 annually (salary + bonus compensation plan)
• Medical, dental, and life insurance starting the first of the month after hire
• Short-term and long-term disability options
• Additional life and accident insurance available
• 401(k) with company match
• Paid vacation and holidays
• Always closed on Sundays
• Full-time position with a flexible schedule and rotating Saturdays off
• Comprehensive training program (hands-on and formal training)
• Employee discounts on parts, labor, and vehicle purchases