AWS Project Manager

TTEC Digital is seeking an AWS Project Manager to join our team. This is a 100% remote role based in the US.

Our TTEC Digital AWS Partner Practice is comprised of 150+ brilliant technical experts, has received numerous best-in-class awards from AWS, was the first signed Amazon Connect partner globally, and delivered over 500 AWS customer launches which improved the customer experience for more than 3.5 million conversations to date.

As the AWS Project Manager, working remotely in the US, you are the communication focal point for our development/delivery teams with the clients. Project Managers play a vital role for our clients and teams. In addition to project management work including budget management, arranging opportunities for collaboration, and task follow-up, Our AWS Practice PMs act as consultants, providing technical advice and guidance around Best Practices. PMs are encouraged to be SMEs regarding AWS, allowing them the ability to make suggestions that add value to their clients. Project Managers act as the voice of reason and wisdom on projects in order to protect the client’s investment and their team’s welfare and state of mind. Our PMs should be good at communicating success and failure equally well. Our AWS Practice is not perfect, but we are customer-obsessed and want our customers to know that we have their back.

Daily, the Project Managers focus on the following areas:

• Schedule stand-ups and other meetings with their team and their clients.
• Manage the budget for all of their projects, constantly communicating with clients about the scope, timing, and remaining resources
• Keep team members busy. There’s always work to be done. Our PMs help devs find the right work for them.
• Assist in documenting the design of the process for the contact center
• Provide key assistance for transitioning from delivery to managed services
• Helping clients understand how the delivery team will meet their business goals and the costs around using those technologies.
• Identifying tradeoffs between various solution options.

• Knowledge of the contact center industry is a MUST HAVE
• AWS ecosystem knowledge - AWS Certifications are even better.
• Experience with AWS Connect is a huge plus
• Certified Scrum Master, SAFe certification
• Experience managing complex technology projects in/for large organizations
• Demonstrated ability to work with demanding clients in an ever-changing, fast-paced environment. We are customer-obsessed, and we deliver amazing results.
• Thorough knowledge of agile methodologies such as Scrum