Posted 5 months ago

AWS Solutions Engineer

ManilaRemoteFull-time

AI Summary

Solutions Engineer focusing on AWS Contact Center solutions, supporting pre-sales, crafting technical solutions and docs for proposals, and enabling delivery teams with reusable assets.

About this role

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Solutions Engineer to join our growing AWS Contact Center practice. In this role, you'll be a key technical contributor supporting our pre-sales and go-to-market initiatives, developing customer-facing solutions, and enabling our delivery teams with reusable assets and accelerators.

This is a 100% remote role! Candidates must be willing to interview and work within US-based time zones for this full-time opportunity.

What You Will do:

Solution Development & Pre-Sales Support

Develop technical solutions and architecture diagrams for customer proposals and RFP responses

Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans

Support RFP/RFI responses with technical content, solution narratives, and validating responses

Collaborate with Solutions Architects to refine and validate solution designs

Enablement & Documentation

Produce technical documentation, solution guides, and best practice content

Create go-to-market collateral including solution briefs, technical white papers, and presentation materials

Maintain our internal knowledge base of AWS contact center solutions and integration patterns for use in our RFP

What You Will Bring:

5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting

Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK)

Experience with contact center platforms (Genesys, Avaya, Cisco, Five9, or similar)

Proven ability to create technical architecture diagrams using tools like Lucidchart, draw.io, or AWS Architecture icons

Strong technical writing skills with experience developing SOWs, RFP responses, or technical proposals

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)

Preferred Qualifications

AWS Certifications (Solutions Architect, Developer, or specialty certifications)

Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics)

Familiarity with IaC tools (Terraform, CloudFormation, CDK)

Experience building demos or POCs for enterprise customers

Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend)

Skills

AI/ML For Contact CentersAmazon ConnectAWS CDKAWS CloudFormationAWS DynamoDBAWS LambdaAWS LexAWS S3BedrockCDKComprehendCTI IntegrationsDraw.ioLucidchartMicrosoft DynamicsRFP/RFI ResponsesSalesforceServiceNowSolution Architecture DiagramsSOW DevelopmentTechnical WritingTerraformTranscribe

AWS Solutions Engineer

About this role

What You Will do:

What You Will Bring:

Skills

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