Backend Engineer - Golang/Python

Deepdesk, part of AnywhereNow, power AI Assistants and Virtual Agents for enterprise contact centres, helping brands like Rabobank, Vodafone, and DHL boost productivity today while scaling for the future of customer experience. As part of AnywhereNow, a global leader in customer experience technology with 220 colleagues worldwide, we combine the agility of a scale-up with the strength of an established enterprise provider.

We're seeking a Backend Engineer (Golang/Python) to design and develop scalable, robust systems that support AI-driven customer service solutions. At Deepdesk we are building 'Augmented Intelligence' for the enterprise. Our core value, "Think Human," guides everything we do creating AI that amplifies human abilities rather than replacing them.

From developing our own Dutch GPT-2 generative model to crafting tailored AI solutions for large enterprise customer service teams, we're proud to help businesses navigate the complex, ever-evolving world of AI, with a human-first approach.

Key Responsibilities

• Design and develop scalable backend systems supporting AI Assistants and Virtual Agents

• Build robust APIs and services for enterprise contact center solutions using Python and Golang

• Collaborate with cross-functional teams to translate complex feature requests into scalable, user-centric solutions

• Oversee the development of microservices, ensuring smooth and efficient implementation

• Lead architecture discussions to create scalable and resilient solutions for enterprise-grade applications

• Develop high-performance services where Golang's concurrency and efficiency are essential

• Write well-tested, clean and maintainable code while following best practices

Our Stack

• Python (Django, Flask, FastAPI)

• Golang

• PostgreSQL

• Celery/RabbitMQ

• Google Cloud Platform / Azure

• Kubernetes

Requirements

What We're Looking For

• Strong backend expertise in Golang and Python

• Extensive experience with relational databases (PostgreSQL), SQL, and database migrations

• Experience with Celery/RabbitMQ

• Hands-on experience with Cloud Services (Google Cloud Platform) and Kubernetes

• Strong knowledge of API design and microservices architecture

• A creative and pragmatic approach to problem-solving

• Experience building scalable, distributed systems
  

Flex on AI - GenAI

• Python, Golang, C++, Rust

Why Join Us?

• Work anywhere, any time

• Small team with big clients (Rabobank, Vodafone, DHL)

• Start-up culture meets enterprise demands

• Full autonomy and ownership

• High standards with lots of humour

• Shape the future of enterprise AI-driven customer experience

Information Security Responsibilities

All employees are responsible for supporting and maintaining the organization’s information security standards. This includes:

• Adhering to all applicable information security policies, procedures, and guidelines at all times.

• Protecting company, customer, and partner data from unauthorized access, disclosure, alteration, or loss.

• Using company systems, devices, and networks in a secure and compliant manner.

• Promptly reporting any suspected or actual security incidents, breaches, or vulnerabilities to the appropriate team.

• Completing mandatory information security and data protection training as required.

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.

Failure to comply with information security responsibilities may result in disciplinary action.