Bilingual Client Success Associate (Channel Partnerships) (French/English)

The role

We’re hiring a Bilingual Client Success Associate to join our Channel Partnerships team. This team manages one of Maple’s largest commercial distribution channels, working with organizations like insurance providers and benefits brokers to provide virtual care to their members.

As a Bilingual Client Success Associate, you own the operational success of your portfolio. You will be the primary contact for these partners, responsible for moving programs from "signed" to "live" and ensuring they stay healthy. In this role, you will master complex workflows, lead bilingual partner meetings, navigate renewals with confidence, and resolve issues with high autonomy.

This role is ideal for someone who is ready to own relationships, manage complexity, and build a long-term career as a client success professional in an agile, purpose-driven environment.

Your impact

What success looks like

In your first 90 days, you’ll build a strong understanding of Maple’s channel programs, tools, and workflows. You’ll take ownership of your assigned portfolio, support active program launches, and begin managing partner communication independently. You’ll build credibility by staying organized, responsive, and detail-oriented, while learning when to escalate and when to solve issues directly.

Over the next 12 to 18 months, you’ll confidently manage your portfolio end to end. You'll own renewals by building clear renewal narratives, tracking your portfolio's renewal timelines, and navigating the variables that influence contract outcomes, contribute to partner expansions, and proactively surface insights that improve program delivery. You’ll recognize patterns across your accounts, help strengthen recurring workflows, and play an active role in supporting the growth and stability of Maple’s channel partners.

Who you are

How we'll support you

We recognize our
people’s health is everything.
That's why we take care of them.

The details

Offers can vary depending on skills, experience, and readiness to meet Maple’s expectations for this level. We encourage open conversations about pay. If you have questions about how compensation works at Maple, you’re welcome to ask at any point in the interview process.

We’re committed to the safety and security of our platform. Please note that any offer of employment is subject to a criminal record check (EPIC) and identity verification. Additional checks, including employment or education verification, may be conducted depending on the requirements of the role.

Use of artificial intelligence

At Maple, we do not currently use artificial intelligence (AI) or automated tools to screen, assess, or select candidates. Every application is thoughtfully reviewed by our Talent Acquisition team or hiring managers.