Bilingual Guest Services Representative - Seasonal

Department: NAM - Guest Services

Reports to: Guest Services Supervisor

Location: Vancouver, B.C.

Your Opportunity at ARC’TERYX:

As a Bilingual Guest Services Representative - Seasonal, you will provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.

Recognizing the diverse needs of our guests, you will take an empathetic approach to offer personalized resolutions through multiple channels of communication. In collaboration with a dynamic, high-performing team committed to both Guest Services and After-Sales support, you will represent the brand and inspire continuous growth of guest loyalty.

Please note this is a temporary, fixed term position, for approximately 6 months, beginning August 10, September 8, October 5, or November 2, 2026.

This role will be based out of our new Vancouver office, located at 565 Great Northern Way, and may be open to hybrid work depending on business needs and per department policy. Please review the Expectations section at the end of the job description for more information.

Meet Your Future Team:

The Arc’teryx Guest Services and After-Sales team offers a service that is authentic, professional, and knowledgeable, striving for a human interaction above all else. By doing so, we inspire guest loyalty and support the growth of our brand in our epicenter cities and around the world.

You are able to read, write, fluently speak and understand both the French and English language, and communicate with guests confidently and clearly in either language

You have knowledge of or experience using Arc’teryx products or other outdoor brand products

You have highly effective verbal and written communication skills

You are able to read, write, fluently speak and understand the English language

You are proactive and comfortable communicating with customers via phone and email

You have strong organizational, interpersonal, and problem-solving skills

You have a strong attention to detail, including accurate data and order entry skills

You are proficient in Microsoft Office

You are proactive in identifying the root cause of issues and developing solutions

You remain highly flexible and adaptable when faced with ambiguity

You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift

You are able to balance autonomy and collaboration

You inspire breakthrough thinking and continuous improvement

You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right

Your passion for your work is paralleled by your passion for getting outside and living it

The salary for this role is $50,000