BILLING COORDINATOR

BILLING COORDINATOR

Status: Non-Exempt

Summary of Job: Under the general direction of the Billing Team Lead with a focus on core values, this position will play a key role in ensuring the accuracy, timeliness, and integrity of the billing process. This position is responsible for preparing and distributing invoices, maintaining detailed billing records, interpreting and billing a variety of timekeeping records, and resolving billing discrepancies. The Billing Coordinator also responds to routine client billing inquiries and supports the resolution of billing-related issues while delivering exceptional customer service.

In this position, in addition to reporting to the Billing Team Lead, this position partners and communicates with clients and VMS representatives as well as members of teams across the company including finance, other operations, and sales departments to ensure successful and accurate billing operations.

Purpose: The Billing Coordinator plays a vital role in CoreMedical Group's success by ensuring billing operations are accurate, timely, and compliant, creating the financial foundation that supports exceptional client service and sustainable business growth. Through attention to detail, proactive problem-solving, and collaborative partnerships with internal and external stakeholders, this role protects revenue integrity, strengthens client trust, and enhances the efficiency and effectiveness of the Finance team. Every accurate invoice and resolved billing issue contributes to stronger client relationships, operational excellence, and the achievement of the company's strategic goals.

Supervisory Responsibilities: No

Duties:

• Review time records and supporting documentation to ensure completeness, accuracy, contract compliance, and adherence to client-specific billing requirements prior to invoicing.
• Enter billable hours, expenses, and supporting information into the billing system while maintaining accurate, organized records and documentation in accordance with company standards.
• Review weekly billed hours prior to invoice generation and assist with client-specific billing requirements, including invoice formatting, portal submissions, and required supporting documentation.
• Research, analyze, and resolve billing variances, discrepancies, and disputes by collaborating with internal departments, including recruiters, payroll, account managers, operations, and external customers to ensure accurate and timely invoicing.
• Prioritize workload to meet daily, weekly, month-end, and client billing deadlines while assisting with month-end reporting and close activities.
• Identify process improvement opportunities and communicate recommendations to leadership to enhance billing accuracy and efficiency.
• Maintain the confidentiality of employee, client, and financial information while adhering to company policies, departmental procedures, and applicable compliance requirements.
• Comply with department communication standards, including maintaining email responsiveness within established service expectations and following leadership directives.
• Responsible for the proper creation and documentation of task responsibilities, ensuring that all Standard Operating Procedures (SOPs) are consistently maintained, up-to-date, and accurate to support operational efficiency and compliance.
• Responsible for performing all duties in accordance with the department’s standard operating procedures (SOPs), whether formal or informal. This includes adhering to established processes, maintaining consistency in workflow execution, and ensuring compliance with operational guidelines. Continue to stay informed of any updates or modifications to SOPs and apply them accordingly to maintain efficiency, accuracy, and alignment with departmental objectives.
• Undertake additional responsibilities and tasks as assigned, demonstrating flexibility and adaptability to contribute effectively to diverse work assignments and organizational needs.

Required Skills/Abilities/Competencies:

• Proficient knowledge of computers, Microsoft suite, recruiting software (Bullhorn Preferred), working knowledge of ERP software a plus.

• Ability to learn and develop computer skills required to achieve position goals.
• General understanding of basic accounting principles.
• Must be self-motivated, detail-oriented individual with at least two years of administrative experience
• Strong customer service skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving capability.
• Comfortable with mathematics and financial data.
• Ability to frequently change priorities and be able to multi-task in a high volume, deadline driven administrative role.
• Familiarity with accounting concepts and practices.
• Excellent organizational skills, and ability to prioritize daily responsibilities.
• Demonstrate effective and creative problem-solving skills to address challenges and optimize outcomes in various aspects of the role.
• Proficient in typing and data entry skills.
• Excellent written and verbal communication skills.
• Excellent analytical skills.
• Have a high sense of urgency without exhibiting impatience.
• Adept at multi-tasking in a fast-paced environment.
• Flexibility and adaptability.
• Ability to maintain confidentiality.
• Ability to complete all aspects of the position timely and accurately.
• Commit to attending all mandatory training seminars and meetings punctually, ensuring comprehensive participation and engagement.
• Personal attributes include a strong work ethic, passion for what you do and detail oriented.
• Self-motivated, detail-oriented individual, with strong administrative skills.
• Maintain an exceptional attendance and punctuality record, consistently demonstrating reliability and accountability.

Education & Experience:

• High School Diploma Equivalent required.
• at least 2 years of administrative experience or
  • billing coordinator experience or similar financial support position a plus.

Physical Requirements:

• Prolonged periods of sitting and/or standing.
• Daily use of computer systems.

Pay Range: Dependent on previous experience.

Required Documentation: Confidentiality Agreement

Location/Schedule: (Ref. offer letter)

• Corporate/Hybrid, or;
• Remote

Core is a company that values transparency, growth, and fun. We measure success with traditional sales metrics, as well as how you fit in with and elevate our company culture. You can find our Mission and Core Values here.

• Day-1 Benefits: Take a peek at our comprehensive benefit program which includes health, vision, and even pet insurance options.
• An evolving work environment: Remote and hybrid work schedules give you flexibility to work at home and in the office. In the office you'll have access to a fitness room, game room, and plenty of collaborative huddle spaces in a modern, bright work space.
• Comprehensive training for new employees: We set you up for success from day one – we’ve always got your back!
• Recognition: Company-wide rallies, individual employee recognition, and company-sponsored outings all show our appreciation for the hard work you put in every day.
• An all-inclusive, all expenses paid vacation: Every employee has the chance to earn a spot on our annual Club CoreMed trip to an all-inclusive resort in the Caribbean.
• Health and wellness opportunities: Discounted gym memberships, on-site peer-chosen wellness programs, an on-site gym, hiking trails around the lake outside our door, and healthy lifestyle reimbursements to name a few.
• An opportunity to give back: We participate in ongoing charity projects to support our local and global communities.
• Bragging rights: When you work at Core, you’re joining one of the Best Companies To Work For in NH.
  

Compensation: Depending on previous experience.

$19-$20 Hourly DOE

CoreMedical Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability (physical/mental), genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.