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Posted 1 month ago

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Billing Specialist (Temporary Position)

Tel AvivHybridFull-time

AI Summary

A Billing Specialist supports WalkMe’s rapid growth by handling billing tasks such as invoice and credit memo generation, account statement analysis, billing system integrations, and resolving billing queries to ensure accurate and efficient billing operations.

About this role

Industry leader? Well, how about an industry creator?!
At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.
So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

We’re looking for a rockstar Billing Specialist to help take digital adoption and WalkMe to the next level. As a Billing Specialist, you’ll be responsible for supporting our continuance hyper-growth by taking part in the billing duties including timely issuance of invoices and credits, providing customer service with regards to billing queries and ad-hoc tasks related to the billing processes in order to ensure accuracy and efficiency of billing operations.

** The position is temporary for one year, with an option to extend

What You'll Own

  • Execute Billing tasks, generate invoices and credit memos, in a timely manner and in accordance with agreements with customers

  • Analyze customer’s account statements

  • Take a leading role with billing systems integrations, from discovery to implementation

  • Work alongside the company back office units

  • Provide support with customer and billing related queries

  • Manage account balances and resolve inconsistencies

  • Manage Billing master data, including customer details and process internal requests for address changes, billing account changes, rate changes, account termination, account reactivation, recurring billing additions, etc

  • Ensure actions are in accordance with finance and booking policies and approval standards are being met per set requirements

  • Contribute to the team’s mission to improve data flows, optimizing our processes, and ensuring accounting output is accurate

  • What You Need to Succeed

  • 2+ years experience as a Billing Specialist or Billing Analyst - a must

  • Experience working in a SaaS company- big advantage

  • Solid understanding of basic accounting and business principles

  • Proven ability to calculate, post, and manage accounting figures and financial records

  • Hands-on experience in operating spreadsheets and ERP system (NetSuite or other)

  • Ability to work efficiently under pressure

  • Proficiency in English

  • Customer service orientation and strong attention to details

  • Skills

    Billing AnalysisBilling SystemsCredit MemosERPInvoicesNetSuiteSaaSSAPSpreadsheets

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