BPO - Client Technology Associate (Hybrid Setup)

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.”

Ready to be the Sherlock of the team? Apply today!

How You Spend Your Eight Hours

• Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts

• Join client meetings and calls to provide technical insight and follow-up support

• Help manage the day-to-day technical relationship with large and national clients

• Perform infrastructure and cybersecurity reviews to identify risks and improvement areas

• Conduct deep dives and gap analyses to uncover technical issues and service opportunities

• Translate technical findings into clear, business-friendly language

• Analyze recurring incidents and recommend preventative solutions

• Coordinate with vendors (ISPs, software, hardware providers) as needed

• Assist with scoping calls alongside Account Management and Solution Engineering

• Document findings, recommendations, and action items clearly

• Continuously grow your technical and business knowledge

What You Must Possess

• Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)

• Working knowledge of cybersecurity best practices

• Tier 2 support experience or strong troubleshooting background

• Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)

• Ability to assess technical environments and identify gaps

• Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification

• Strong problem-solving and analytical thinking

• Ability to explain technical issues and business impact clearly

• Willingness to work in complex enterprise environments

• Confidence and professionalism, esp. during customer calls

• Strong written and verbal communication skills

• Ability to simplify complex technical concepts

• Strong time management and organizational skills

• Service-oriented mindset with strong ownership

• Eagerness to learn and grow into a strategic client-facing role

What You Shall Receive

• HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

• VL/SL credits upon regularization

• Friendly and supportive work culture

• 13th-month pay and other Philippine-government-mandated benefits

• Non-taxable allowances

• Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

• Full-time position

• Monday to Friday, night shift

• Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.