Brand & Community Operations

We're looking for a proactive and detail-oriented Brand & Community Operations VA to support our community engagement, athlete partnerships, content operations, and brand growth.

Key Responsibilities

• Manage daily community engagement across Instagram and TikTok
• Respond to comments, DMs, reviews, and brand mentions
• Organize and maintain the UGC and content asset library
• Track content performance and prepare weekly reports
• Support athlete and influencer sourcing and outreach
• Assist with affiliate program administration and reporting
• Maintain athlete databases and race calendars
• Gather customer insights and prepare monthly summaries
• Provide occasional backup support for customer operations

Requirements

• 3+ years of experience as a Virtual Assistant, Ecommerce Assistant, Community Manager, or similar role
• Strong written English and communication skills
• Excellent attention to detail and organizational skills
• Experience with social media platforms, Shopify, Google Drive, and project management tools
• Reliable, proactive, and able to work independently
• Interest in running, fitness, sports, or community-driven brands is an advantage

What We Offer

• Remote and flexible work arrangement
• 20 hours per week
• Direct exposure to the founder and leadership team
• Genuine ownership of meaningful work
• Opportunity to grow with a fast-scaling international brand

Requirements

Technical Requirements:

• Equipment is self-provided

• USB Headset with Noise Cancellation feature

• Working Webcam

• Computer with at least 1.5 GHz processor and at least 8GB RAM

• Main Internet Service Speed: at least 50 Mbps cable connection

• Backup Internet Service Speed: at least 25 Mbps

• Dual Monitor

Benefits:

• Discretionary bonus - not a 13th month pay.

• Referral Bonus - 70 AUD per successful hire (3rd mark with the client)

• Dedicated support person (CSM)

• Fun culture

• Support from HR, Tax, and other specialties

• 10 Paid Annual Leaves; 9 Paid Australian Holidays (ONLY regular employees); 1 Birthday Leave

• Company Outing (For tenured employees; 6 months)

• Paid Training

• 100% Work-From-Home

• BIR as you are a contractor (Required to submit any contributions required by the government.)

Please note:

Only qualified candidates will be invited for an interview.