Business Development Coordinator

About Us

Urban Intelligence was established in 2021 with the mission of enabling evidence-based decisions in the climate and risk management space. The communities we serve, including councils, central government, iwi, and infrastructure managers, are all tasked with making critical decisions about the risks posed by climate change.

To make these decisions, risk information needs to be accessible, understandable, and up to date. The Resilience Explorer® (REx), an interactive, user-tailored platform for scenario testing and risk-informed decision-making, was developed to support decision-makers. It helps organisations understand climate risk, infrastructure vulnerability, and the potential consequences of future hazards.

Our work spans climate adaptation, infrastructure resilience, emergency management, and long-term planning. We combine research, software, spatial analysis, and systems thinking to help communities make better decisions about the future.

We have assembled a team of researchers, analysts, designers, and developers who are passionate about creating meaningful impact. If you are motivated by purpose-driven work and want to help solve complex real-world challenges, this role could be a great fit.

About the Role

Business Development Coordinator supporting Urban Intelligence's growth across New Zealand and Australia's climate adaptation and resilience sectors. Owns target account research, CRM discipline, and proposal coordination to enable our senior business development function.

This role sits at the intersection of business development, operations, and client engagement. Working closely with our Strategic Growth, Customer Success, Product, and Research teams, you will help ensure opportunities progress effectively through the pipeline while supporting proposals, RFPs, demos, account research, and ongoing client engagement activities.

Your core deliverable is a weekly target account pack that enables our senior business development function to focus its outreach. Alongside this, you will own HubSpot discipline, run pipeline reporting, support proposal and RFP development, and conduct market and competitor research to inform our growth strategy.

This role is ideal for someone who is highly organised, proactive, commercially aware, and interested in climate adaptation, infrastructure, technology, or consulting. It offers exposure to a rapidly evolving sector and strong opportunities for growth and development.

About You

You are highly organised, proactive, and comfortable managing multiple moving pieces simultaneously. You enjoy creating structure, maintaining momentum, and helping teams operate effectively.

You are a strong communicator who is confident interacting with a wide range of stakeholders and coordinating across technical, commercial, and operational teams. You are detail-oriented and take pride in ensuring tasks, follow-ups, and deliverables are completed to a high standard.

You may come from a background in business development coordination, sales operations, consulting support, customer success, project coordination, or a related field. Experience working with CRM systems, proposals, or client-facing environments would be highly valuable.

An interest in emergency management, adaptation planning, land use planning, asset and infrastructure management, resilience, or public sector work is advantageous, but equally important is your willingness to learn and contribute to a mission-driven organisation.

Most importantly, you are someone who enjoys helping teams succeed, thrives in collaborative environments, and wants to contribute to work that has a meaningful long-term impact.

Key Responsibilities

Pipeline & CRM Coordination

• Own HubSpot as the source of truth for accounts, contacts, processes, and opportunities
• Track opportunities, follow-ups, procurement timelines, and qualification status
• Prepare weekly pipeline reports for business development review meetings
• Surface deals requiring acceleration or executive attention

Proposal & RFP Coordination

• Coordinate proposal development and RFP responses across technical and commercial teams
• Manage submission timelines, formatting, and quality control
• Maintain proposal templates and supporting collateral
• Support pricing coordination and commercial documentation

Account Targeting & Market Research

• Build and refresh a weekly target account pack of named accounts, key decision-makers, and recent triggers for the outbound sales function
• Maintain buyer personas, sector intelligence, and a current view of procurement and regulatory drivers (e.g., NPS-NH, Emergency Management Bill, XRB climate disclosures)
• Monitor RFPs, procurement listings, and sector developments
• Conduct competitor analysis to inform positioning and pricing

Client & Business Development Support

• Coordinate meetings, demos, and follow-up activities.
• Support communication with prospective and existing clients.
• Help ensure continuity and momentum throughout the sales process.
• Collaborate with Strategic Growth, Customer Success, and technical teams to support the progression of opportunities.

Marketing & Growth Support

• Collaborate with marketing initiatives, conferences, webinars, and events.
• Support the development of case studies, presentations, and supporting material.
• Contribute to improving internal business development processes and systems.

Nice To Have

• Bachelor’s degree in Business, Communications, Geography, Environmental Science, Engineering, Planning, or related discipline.
• 2–5 years’ experience in business development coordination, sales operations, consulting support, customer success, or related roles.
• Experience using CRM systems such as HubSpot.
• Experience coordinating proposals, tenders, or RFP responses.
• Strong organisational and project coordination skills.
• Excellent written and verbal communication skills.
• Ability to manage competing priorities and maintain attention to detail.
• Interest in climate adaptation, infrastructure, resilience, technology, or public sector work.

What We Can Offer

We are a team of around 25 people, and while not large, we enjoy the benefits of a highly collaborative and supportive culture. We work across research, technology, and consulting, giving team members exposure to a wide range of projects and disciplines.

We offer flexible work arrangements, opportunities for professional growth, and the chance to contribute to meaningful work with real-world impact.

Our team values curiosity, integrity, collaboration, and continuous improvement. We believe diverse perspectives strengthen both our work and our culture, and we actively encourage applicants from a wide range of backgrounds and experiences.

While our preference is for this role to be based in Christchurch in a hybrid arrangement, remote work within New Zealand may be considered for the right candidate. We are not in a position to hire overseas applicants without existing New Zealand working rights.

This role offers a strong development pathway. As Urban Intelligence grows, the Business Development Coordinator role evolves alongside our commercial function. Successful candidates can expect to grow into senior commercial or operational roles as we scale, with direct exposure to the executive team and the strategic decisions shaping the company.