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ShopBack

Posted 5 months ago

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Business Development Lead (SMB Accounts)

Hong KongOn-siteFull-time

AI Summary

Leads and executes ShopBack Pay’s SMB merchant acquisition strategy, manages and coaches a team of Business Development executives, and owns high-impact SMB partnerships.

About this role

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Your Adventure Ahead

  • This is a role with our latest product: ShopBack Pay - a new initiative that helps customer earns Cashback in the offline/online world.
  • Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay
  • Manage, coach, and develop a team of Business Development executives, driving performance, accountability, and growth
  • Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus
  • Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead
  • Collaborate with cross-functional teams (for eg. ops team, account management team and marketing team) to ensure alignment and successful implementation of ShopBack Pay initiatives
  • Provide feedback to help improve and streamline sales cycle with optimised operational process
  • Provide ongoing support to merchant partners, understanding their expectations and optimizing their experience with ShopBack Pay

    • Essentials to Succeed

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses
  • Experience in a people management with the ability to coach, motivate, and performance-manage others is a plus
  • Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively
  • Excellent interpersonal skills combined with strong analytical and problem-solving capabilities
  • A self-starter with a can’t-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks
  • Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities with accuracy and ownership
  • Hungry and driven to be part of building and scaling a successful business in a startup environment
  • Passionate about leading an ambitious team and making a meaningful commercial impact across the region
  • Determination to excel in one of the fastest-growing tech startups
  • Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to improve workflows, enhance productivity, and drive efficiency at scale

    • Skills

    ChatGPTCRMCursorE-commerceFintechGenerative AISalesforceStakeholder Management

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