Business Development Representative
AI Summary
Business Development Representative drives new business growth by generating leads, building pipeline, and coordinating with Marketing and Sales to qualify inbound/outbound leads and book product demos.
About this role
Please note: This is a Hybrid Working role which will require to attend Richmond office (TW9) 1-2 times a week.
About Us
Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the mergerwith anumber ofhighly successful organisations.
One of those organisations isKerv Experiencewholive and breathe customer engagement. Every day, we create and implement award-winning, omnichannelcloud basedsolutions to help our customers deliver industry-leading customer experience.
AtKerv Experiencewe know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them.
We help our customers leverage the power of GenesysCloud alongside our own technology,such asCXTranslate and CX Vizz. We are a Genesys partner and reguarly win partner awards, most recently UKI Volume Partner of the Year 2026.
About the Role:
Reporting toKerv’s Head of Marketing,we are looking for aBusiness Development Representative, with a demonstrableunderstanding ofdriving new business growth.
You will play a key role in driving new business growth across the contact centre and CX practice for Kerv(focussed on Genesys Cloud). You will focus on generating leads, building pipeline, engaging senior stakeholders, and partnering closely with Marketing & Sales to execute targeted account strategies.
Your Part to Play:
- Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted campaigns
- Identify, research, and engage key decision-makers within enterprise and mid-market organisations
- Working closely with the sales team to execute account-based strategies
- Finding creative ways to open doors into new prospective accounts
- Working closely with Marketing to follow up on campaign and event activity
- Qualify inbound, outbound and marketing-generated leads, to pass onto the sales team
- Clearly articulate the value of Genesys Cloud and Kerv’s CX solutions aligned to prospect challenges
- Book product demos and meetings for Account Executives
- Consistently generate qualified pipeline aligned with regional revenue goals
- Maintain accurate activity lead tracking in Dynamics 365
- Meet and exceed KPIs related to meetings booked, pipeline creation, and conversion rates
All about You:
We are looking fora BDRwith the following skills and attributes:
Essential
- At least 1 years’ experience in a BDR, SDR, or Inside Sales role within SaaS, CCaaS, CX, cloud, or technology environments (preferred Genesys / CCaaS experience)
- Proven track record in outbound prospecting and pipeline generation e.g: meetings booked
- Comfortable engaging mid-senior level stakeholders in mid and large organisations
- Excellent communication, organisational, and time-management skills
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
You will live the Kerv values…
- Think Customer First
- Team is everything
- Spread good vibes
- Build future
- Do the right thing
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
Skills
Explore related jobs
More jobs at kerv
Similar ABM Strategies jobs
Jobs in London
- ASettlements & Market Data AnalystArenko · London, United Kingdom
- IInterior Design InternshipInteriors With Art · London, United Kingdom
- IGroup HR Operations ManagerIntegrity360 · London, United Kingdom
- Reviews & Curation LeadResident Advisor (Rippling) · London, United Kingdom
Senior Account Manager - CorporateVenuescanner · London, Greater London
Fertility Nurse/MidwifeTFP Fertility · London, England
