Align Technology
Posted Today
Business Intelligence Analyst
EMEA-PolandOn-siteFull-time
AI Summary
The Business Intelligence Analyst leads advanced analytics development, regional BI architecture, and multi-source data integration to enable OPEX’s CS transformation strategy.
About this role
The Business Intelligence Analyst leads advanced analytics development, regional BI architecture, and multi-source data integration to enable OPEX’s CS transformation strategy. This role drives predictive analytics, GenAnalytics adoption, and cross-regional BI initiatives, serving as a senior advisor to CS leadership. The position elevates BI maturity by enabling real-time insights, data governance, and scalable digital solutions used across the Customer Success organization.
Key Responsibilities
- Architect, model, and govern data structures for regional BI solutions across SFDC, Twilio, CMS, WFM, and OPEX systems.
- Lead implementation and scaling of GenAnalytics and predictive/AI-driven insights.
- Deliver complex, high-impact dashboards for performance management, onboarding analytics, capacity planning, digital channel behavior, and agent-level insights.
- Partner with IT and cross-functional teams on real-time data integrations and warehousing improvements.
- Lead Agile/Scrum workflows for BI initiatives, including story writing, sprint execution, testing oversight, and release planning.
- Manage the BI request/incident pipeline, aligning priorities with OPEX leadership and stakeholder needs.
- Own change management for BI enterprise solutions: enablement, documentation, training, and communication.
- Mentor IC4–IC5 analysts, elevating analytical maturity and solution design quality.
- Provide strategic insights and recommendations for operational, digital, and process redesign initiatives.
- Represent BI in regional governance forums, influencing analytics strategy and system evolution.
Skills, Knowledge & Expertise
- Bachelor’s degree required; master’s preferred (analytics, engineering, data science).
- Min. 2 years of BI, analytics, data modeling, or data engineering experience.
- Fluent in English (B2+); additional languages welcome.
SKILLS /COMPETENCIES
- Expert SQL, advanced modeling, and architect-level Power BI capabilities.
- Strong grasp of multi-source data ecosystems: CRM, CMS, telephony, ticketing, WFM.
- Ability to design enterprise BI architectures and govern data standards.
- Strong PowerApps automation and O365 technical capabilities.
- Predictive analytics, anomaly detection, and AI-enablement experience.
- Strong cross-regional stakeholder influencing ability.
- Advanced project management and Agile/Scrum leadership.
- High proficiency in storytelling, executive insights, and strategic recommendation building.
SPECIFIC CERTIFICATIONS
- Advanced BI or analytics certifications preferred.
- Scrum Master / Product Owner certifications preferred.
- Cloud certifications (Azure/AWS/GCP) are a plus.MS O365 package advance knowledge
- Advanced O365 knowledge
Benefits
Additionally, the position is eligible for a yearly bonus.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
The final offer is determined based on the scope of the role, level of responsibility, experience, education, completed training, and key competencies of the candidate.
Align Technology, in addition to statutory benefits, provides a comprehensive set of perks designed to support employee comfort and professional development. Available benefits include, among others: private medical care through Luxmed, a Multisport card, private life insurance, a social fund, meal subsidies, and discounts on company products. The range of additional benefits may vary depending on the position level, nature of work, and work location.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Information regarding compensation policies and salary ranges for this position can be found in the Compensation Policy available under the Corporate Disclaimers section of our careers site: https://jobs.aligntech.com/corporate-disclaimers
We encourage all candidates to review this document before moving forward in the recruitment process.
Zachęcamy do zapoznania się z naszą Procedurą Sygnalistów. Szczegółowe informacje znajdziesz, klikając w poniższy link: