Business Systems Analyst - CRM / Salesforce Commerce Cloud

Title – Business Systems Analyst – CRM

Position – Full Time

Location – Remote Work

Rate - $Open (Best Possible)

Years of Related Experience:

At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

· Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)

· Experience with experience platforms (e.g., Salesforce Commerce Cloud)

· Experience with IT ticketing system for stakeholder management of system issues and requests

· Experience designing and supporting digital portals (customer, partner, or employee-facing)

· Familiarity with analytics

· Knowledgeable and experienced working in a regulated environment

· Strong verbal and written communication skills; ability to translate technical information for diverse audiences (technical to non-technical and vice versa)

· Ability to translate, comprehend, and action both business and technical need.

· Organized planner with project management capabilities (Atlassian JIRA & Confluence experience a plus)

· Experience with integration of ecommerce, portal, and CRM systems