Business Systems Analyst – Insurance

Production and Operational Support

·Review designs, test scenarios and results conducted and documented by outsourced service provider to ensure TFS business practices are represented

·Ensure that proactive, adaptive, corrective and preventive changes conducted by outsourced service provider are functionally sound and consistent with business needs

·Ensure cross-team impacts and dependencies of production activities have been addressed by outsourced service provider

·Assist team lead/functional manager in outsourced service provider oversight, SLA tracking, and Scorecard reporting

·Provide subject matter expertise to support outsourced service provider as needed. Ensure that business practices are represented in support scripts and incident management activates.

·Proactively identify and suggest improvement areas for Operational Support.

·Support internal/external audit requests

Deliver End User Demos and Facilitate Training

·Provide system demos to end users

·Provide training and guidance to new department team members to facilitate knowledge sharing and cross training

·Help coordinate and facilitate end user training sessions

“Must Have”

§7-8 years of relevant BSA work experience

§Strong understanding of the Software Development Life Cycle (SDLC)

§Knowledge and understanding of industry standard/best practices requirements gathering methodologies

§Knowledge and understanding of Information Technology systems and software development

§Strong understanding of testing methodology

§Ability to understand technical architecture design of business applications

§Strong skills in Microsoft Office products (Excel, Word, PowerPoint, Visio, etc)

§Working knowledge of requirements management tools

§Working independently as well as in project teams

“Nice to Have”

·Understanding of insurance services operations

·Understanding of financial services operations; knowledge of internal operations and systems a plus

·Project Management experience is a plus

·Understanding of Scrum framework

Additional Information

All your information will be kept confidential according to EEO guidelines.