Call Center Representative

At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Summary

We are seeking a dedicated and customer-oriented Call Center Representative to provide exceptional support to customers through inbound and outbound communications. This role is ideal for individuals who enjoy helping people, resolving concerns, and delivering a positive customer experience while developing valuable communication and customer service skills.

Responsibilities

• Handle incoming and outgoing customer calls in a professional manner.
• Assist customers with inquiries, account information, and service requests.
• Provide accurate information regarding company products and services.
• Resolve customer concerns efficiently and escalate complex issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Follow established procedures and quality standards.
• Meet performance metrics and customer satisfaction goals.
• Collaborate with team members to improve service delivery.
• Identify customer needs and provide appropriate solutions.
• Participate in ongoing training and professional development programs.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive and collaborative work environment
• Performance-based recognition opportunities
• Valuable customer service and communication experience
• Ongoing mentorship and coaching

Qualifications

• High school diploma or equivalent required.
• Excellent verbal communication and active listening skills.
• Strong customer service and problem-solving abilities.
• Ability to remain professional and composed in a fast-paced environment.
• Strong organizational and multitasking skills.
• Basic computer proficiency and data entry skills.
• Ability to work independently and as part of a team.

Additional Information

• Competitive salary package ($47,000 – $51,000 annually)
• Comprehensive training and professional development
• Clear career advancement opportunities
• Collaborative and supportive team environment
• Opportunity to develop valuable marketing and leadership skills
• Performance-based growth opportunities
• Exposure to innovative marketing campaigns and business strategies
• Full-time position with long-term career potential
• Dynamic workplace focused on personal and professional success