Posted 1 month ago
Call Centre Agent
AI Summary
Job OverviewWe are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is a great opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.Key ResponsibilitiesHandle inbound customer calls professionally and resolve queries efficientlyMake outbound calls for follow-ups, surveys, or sales campaigns as requiredLog all call interactions accurately in the CRM systemMeet daily
About this role
Job Overview
We are seeking a motivated and energetic Call Centre Agent to handle inbound and outbound customer calls in a fully remote environment. This is a great opportunity for someone who enjoys helping people and thrives in a structured, target-driven setting.
Key Responsibilities
- Handle inbound customer calls professionally and resolve queries efficiently
- Make outbound calls for follow-ups, surveys, or sales campaigns as required
- Log all call interactions accurately in the CRM system
- Meet daily call handling targets and quality assurance standards
- Escalate complex issues to the appropriate team or supervisor
- Provide customers with accurate product and service information
- Maintain a positive and professional attitude in every interaction
Qualifications and Experience
- 1+ year of experience in a call centre or customer-facing role
- Clear and confident verbal communication skills
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy and data entry skills
- Reliable home office setup with a stable internet connection and headset
- Patient, empathetic, and solution-focused approach
- Ability to work shifts if required
- Matric certificate required
Salary: R20,000/month | 100% Remote