Campaign Execution Specialist
AI Summary
Campaign Execution Specialist at Novibet plans, launches and monitors marketing campaigns across Sportsbook and Casino, coordinating with internal teams and handling bonuses and customer queries.
About this role
Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for sports and thrive in a fast-paced environment, this could be the right opportunity for you.
Who We Are
Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base.
Why Novibet
At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive.
Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth.
What We are looking for
As a Campaign Execution Specialist at Novibet, you'll be responsible for planning, launching, and monitoring marketing campaigns and promotions across Sportsbook and Casino. You will coordinate with internal teams, manage customer queries related to bonuses, and ensure smooth and timely campaign execution.
What you will work on
- Deal directly & manage effectively all customer queries regarding promotions & bonuses
- Handle complaints and provide solutions related to bonuses
- Monitor and evaluate the activity of customers
- Provide accurate information regarding company's promotions
- Handle daily promotions for both Online Sportsbook and Casino
- Deliver marketing campaigns (through Optimove/ Mailup/ Locosms marketing tools)
- Communicate with Sportsbook & Casino Departments, providing feedback regarding promotions, banners etc.
What you bring
- Prior experience in a similar role or customer support department within the industry will be a plus
- Experience in using CRM tools/ campaigns
- Passion about sports and excellent knowledge of online gaming products
- Excellent communication and a team working spirit
- Fluency in both English and Greek language
- Flexibility to work on shift rotation 24/7
What we offer
We truly value our people at Novibet! Within our vibrant, dynamic, and fast-paced environment, we encourage everyone to reach their full potential while enjoying every step of the journey. Here鈥檚 how we make that happen:
- 馃挵Competitive Compensation: Attractive salary and bonus scheme
- 馃鈥嶁殨锔廐ealth insurance: Group health & medical insurance package
- 馃捇Top-Notch Equipment: All the tools you need for your role
- 馃殌Career Growth: Focused career development, performance management, and training opportunities
- 馃實Inclusive Environment: A welcoming, international, and multicultural team
- 馃帀Engaging Activities: Exciting events, sports, and team-building activities
At Novibet we value diversity and are committed to an inclusive and equitable workplace. All decisions regarding recruitment, hiring, promotion, compensation, employee training and development, and all other terms and conditions of employment, are made without regard to race, religious beliefs, color, gender identity, sexual orientation, marital status, disability or chronic disease, age, ancestry or place of origin.
Skills
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