Posted 42 months ago

Carrier Account Representative

AustinOn-siteFull-time

AI Summary

Carrier Account Representative builds and manages relationships with carrier partners to service customers, with a focus on acquiring new carriers, maintaining strong service levels, and achieving KPIs like on-time deliveries and proactive tracking.

About this role

Who We Are

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!

Who We Want

Our explosive growth is your opportunity to join our high-energy Carrier team. We are looking for candidates who excel in collaborative environments. You’ll thrive in this position if you’re a skillful communicator, natural relationship builder, and hard-working teammate.

What You’ll Do

As a Carrier Account Representative, your key responsibilities are establishing and growing relationships with carrier partners to service our customers’ needs while providing best-in-class service. With experience, your earning potential increases along with your growing your carrier relationships and volume and capacity.. You will also receive the continuous education and professional development you need to reach new heights.

About Our Training/Mentorship Program

Classroom training is led by an Arrive trainer and designed to get you familiar with the third party logistics industry alongside a group of your peers.

Learn the Arrive story and the history that shaped an entire industry.

Get familiar with our proprietary technology, ARRIVEnow.

Work closely with an experienced mentor during your training who will help you learn the strategy behind building relationships with carriers.

Carrier Account Representative Responsibilities

Focus on building new relationships with carrier partners across the country..

Manage the carrier partners that you identified during the training program as you develop and procure new relationships.

Sharpen your relationship building and customer service skills alongside your Carrier team and manager.

Build internal relationships with our Business Development team members and work together to find the best solutions for their clients.

Emphasize service - you will be measured on KPIs like on-time deliveries, proactive tracking and outbound calls.

Earn industry certifications that will prepare you to source capacity for different types of service offerings.

Qualifications

Bachelor’s degree is preferred with an emphasis on Business or a related field.

Eager to contribute to a high-energy environment. You will build your career in an office, alongside a team of your peers

A strong work ethic is essential. If hard work does not come naturally to you, this might not be a good fit.

Strong communication skills, with a demonstrated ability to get things done over the phone, through email, and face-to-face.

Able and excited to build relationships with a wide variety of people. You will have fun talking to peers, truck drivers, dispatchers, and business leaders alike.

The Perks of Working With Us

Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.

Invest in your future with our matching 401(k) program.

Build relationships and find your home at Arrive through our Employee Resource Groups.

Enjoy office wide engagement activities, team events, happy hours and more!

Leave the suit and tie at home; our dress code is casual.

Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.

Park your car for free on site!

Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.

Sweat it out with the team at our onsite gym.

Maximize your wellness with free counseling sessions through our Employee Assistance Program

Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.

Receive 100% paid parental leave when you become a new parent.

Get paid to work with your friends through our Referral Program!

Get relocation assistance! If you are not local to the area, we offer relocation packages.

Skills

Account ManagementCarrier Relationship ManagementCarrier SourcingCustomer ServiceIndustry Certifications In LogisticsKPIs And Performance MetricsPhone/email/face-to-face CommunicationProactive TrackingProcurement And Capacity PlanningProficiency With ARRIVEnow Or Similar TMSRelationship BuildingVendor Onboarding