E-commerce is booming, but independent brands still struggle to compete with the seamless logistics of giants like Amazon. At Bigblue, we’ve made it our mission to change that.
We help brands by democratizing best operational practices: we enable them to grow faster while delivering a five-star customer experience.
Since 2018, we’ve developed a technology-driven logistics platform that supports over 500 brands —from fast-growing DNVBs to major international companies such as MUJI, Aigle, and Cabaïa. With over 110 employees across Paris, Madrid, and London, a proprietary WMS (Atlas), and a network of 7 warehouses in Europe, we are building a faster, smarter, and more sustainable logistics system.
Bigblue also operates its own warehouse in Normandy (35,000 m²), designed as a center of operational excellence, at the heart of our growth strategy.
Amid strong growth (over 10 million orders by 2024), we are seeking a Chargé(e) Relation Client / Warehouse Success to drive and support the growth of our clients at the Évreux site.
About the role 🚀
You will join Bigblue Logistique and work on-site daily in Évreux.
In a context of strong growth and a demanding environment, we are looking for a Chargé(e) Relation Client / Warehouse Success who will serve as a key link between the warehouse, quality standards, and operational performance. The goal is to ensure reliable, smooth, and compliant execution, serving our customers and teams.
Increase customer satisfaction
Respond to customer requests, advise them, and ensure high-quality follow-up
Manage escalations (proactive & reactive) and coordinate internal stakeholders
Ensure end-to-end resolution (analysis, action plan, communication, closure)
Ensure compliance with contractual commitments (SLAs) and KPIs
Monitor billing items (verification, consistency, handling discrepancies) in collaboration with the relevant teams.
Support portfolio growth
Contribute to the portfolio’s business development (opportunities, needs, projects)
Collect and share forecasts (orders, deliveries, peak activity periods) to anticipate workload
Assess the operational feasibility of requests and help prepare quotes
Proactively propose suitable solutions (processes, packaging, cut-offs, options, etc.).
Continuous improvement & management
Monitor customer metrics and identify potential risks early on
Prepare and lead steering committee meetings (activity updates, improvement plans, projects)
Implement proactive communication (operational updates, recommendations, incident prevention)
Contribute to improving on-site routines and processes (quality, timelines, customer experience)
Desired Profile 🙌
+2 years of experience in a customer-facing role (customer service, account management, operations, coordination, etc.).
Fluency in English 🇬🇧
Excellent organizational and prioritization skills (handling multiple tasks, managing emergencies).
Excellent interpersonal skills, solution-oriented approach
Ability to learn quickly
Strong customer focus
Hands-on approach to act quickly and understand operational issues
Proficient with tools (Excel/Google Sheets; WMS is appreciate) and tracking metrics/KPIs
Passion for continuous improvement and problem-solving
Experience in logistics, e-commerce, or operations is appreciate
Why join Bigblue Logistique
💼 A high-impact role: an incredible opportunity to learn quickly in a rapidly growing environment
💙 A company led by its founders, with an innovative and supportive culture.
🚀 A rapidly expanding company: join a well-funded company where your work will yield immediate and visible results.
🌍 International environment: work closely with headquarters teams in an international setting
🕗 Flexible daytime hours
💰Annual bonus tied to individual performance
🩺 Health and life insurance coverage
