Chief Operating Officer (COO)

The Role

We’re hiring a Chief Operating Officer to be the CEO’s execution partner and to run the operating engine of the company.

This is not a “process” role. This is a run-the-business role.

The COO will own day-to-day operations across Customer Success, Customer Support, Finance, and Commercial execution, and will drive operating cadence, performance management, and cross-functional execution across the company. The CEO will focus on product strategy, strategic partnerships, and M&A; the COO will ensure the company executes with speed, discipline, and clarity.

This is a true #2 leadership role with broad authority, real scope, and high impact.

What You’ll Do

Run the Business

• Own the day-to-day operating performance of the company
• Translate company strategy into clear priorities, plans, and execution
• Build and run the operating cadence: weekly exec rhythm, monthly metrics, quarterly planning/OKRs
• Ensure the company executes effectively across growth, delivery, and operational excellence
  
  

Own Key Functions

• Customer Success: retention, expansion, operating rigor, tooling, and team scaling
• Customer Support: quality, efficiency, cost discipline, and customer experience
• Finance: FP&A, budgeting, forecasting, cash management, metrics, and board readiness
• Commercial execution: GTM operations, forecasting, pipeline rigor, and performance management
• Partner closely with Product, Engineering, and Design to ensure strong delivery execution (while the CEO owns product strategy and vision)
  
  

Scale the Company

• Drive org design, headcount planning, and performance management
• Install systems, processes, and accountability that scale without killing velocity
• Increase focus, throughput, and cross-functional alignment
• Reduce founder dependency and execution bottlenecks across the organization
  
  

Build a World-Class Operating Company

• Prepare the business for strategic partnerships, M&A diligence, and external scrutiny
• Elevate the company’s operating maturity, predictability, and credibility
• Be a strong internal leader and a trusted partner to the CEO and leadership team
  
  

What Success Looks Like

• The company operates on a clear, predictable cadence with strong accountability
• Execution is no longer dependent on the CEO’s direct involvement
• Forecasts and metrics are tight, visible, and trusted
• Customer Success, Support, Finance, and Commercial functions operate with high rigor and efficiency
• The company feels “professionally run” to employees, partners, and external stakeholders
• Origin scales faster and with less organizational friction
  
  

Who You Are

• A seasoned operator who has run multi-function organizations (GTM, CS, Finance, Product/Eng execution)
• Former COO, GM, SVP Ops, or equivalent senior leader with real business or P&L ownership experience
• You’ve helped scale a company through meaningful growth and increasing organizational complexity
• You’re comfortable owning execution, driving accountability, and making hard tradeoffs
• You have strong business and financial judgment
• You’ve worked with boards, investors, and/or M&A processes before
• You are a confident, low-ego leader who can be a true counterweight and partner to the CEO
• You thrive in environments with ambition, complexity, and high standards
  
  

Bonus points for:

• Fintech, consumer subscription, or marketplace experience
• Experience in both product-led and GTM-driven organizations
• Prior experience preparing a company for acquisition or major strategic scale
  
  

Why This Role Is Special

• You’ll be the execution backbone of an AI-native fintech with category-defining ambition
• You’ll have real scope, real authority, and real impact
• You’ll partner directly with the CEO on building a durable, high-performance company
• You’ll help shape both the company’s long-term scale and its strategic optionality

Eligibility Requirements

• Candidates must be legally authorized to work in the United States.
• Origin does not sponsor visas.

What We Offer

Financial Benefits:

• Generous base salary
• Meaningful equity package
• Retirement 401k for USA-based Originals

Healthcare and wellness programs:

• Healthcare
• Wellness stipend
• Mental wellness program
• Unlimited access to financial planning
• Life insurance for USA-based Originals

Work-life balance:

• Unlimited DPTO
• Flexible hours (Core hours: 9 AM to 5 PM local time)
• Paid Parental Leave

Additional perks:

• Parenthood and fertility assistance
• Monthly co-working membership reimbursement
• English tutoring stipend for International Originals
• Build your home office one-time stipend
• Pick your setup (Apple, Windows) and accessories

Originals

Fulfilling our mission is only possible with a diverse team that breathes for excellence and is hugely committed to making money simple for everyone, everywhere.

As a team, we are obsessed with delivering the best solution possible to our members through an elegant and self-guided experience. We know that building a product of this magnitude requires from us tons of creativity, autonomy,