Claims Representative - Part-Time

OPTIOM INC.

Driven by Aviva

Claims Representative — Part-Time

Client Care • Part-Time (15–20 hrs/wk) • $20–$25/hour • Langley, BC • Hybrid • Peak Coverage

Part-time hours. Real impact. Be there for policyholders at the moment they need us most.

If you are detail-oriented, calm under pressure, and motivated by helping people navigate a stressful process with clarity and professionalism — we want to hear from you.

Optiom is adding part-time Claims Representatives to our client care team to strengthen coverage during our peak service hours (10:00–17:00, Monday–Friday). You will support the front lines of our claims process: reviewing documentation, processing claims accurately, and communicating with policyholders, brokers, and body shops to ensure our clients receive the support they are entitled to — quickly and professionally. This role is available in Langley, BC.

WHO YOU ARE

You do not need to have done this exact job before. But you will thrive here if you bring the right combination of precision, empathy, and professional maturity — and if you can commit reliably to the hours that matter most.

You Bring

• 1–2 years of customer service experience, ideally in insurance, financial services, or a fast-paced office environment
• Strong written and verbal communication skills in English
• High attention to detail — accuracy in claims handling is not optional
• Excellent time management and the ability to prioritize and meet service levels during high-volume periods
• A high level of empathy, patience, and professionalism when navigating difficult conversations with policyholders
• Proficient computer skills including Microsoft Office and CRM software
• The ability to handle confidential information with integrity
• Reliable availability for a consistent 15–20 hour per week schedule covering peak service windows

Bonus Points For

• Active General Level 1 Insurance Licence already in hand
• Prior experience in claims handling or insurance administration
• Familiarity with total loss, vehicle replacement, or specialty insurance products
• Bilingual in English and Mandarin, Punjabi, or French

WHO WE ARE

Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada, one of the country’s largest property and casualty insurers. We design and distribute specialty insurance products through a national network of broker partners, embedded at the point of vehicle financing and leasing.

We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter, and our people are the reason our broker partners trust us. Joining Optiom means joining a business with strong backing, a clear purpose, and real room to grow — even in a part-time capacity.

Optiom uses AI-assisted tools in its initial screening process in accordance with applicable employment standards legislation. All final hiring decisions are made by Optiom’s human HR and management team. Salary range posted in compliance with BC Pay Transparency Act and applicable provincial requirements.