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Kraken

Posted 6 months ago

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Client Delivery Lead

TokyoOn-siteFull-time

AI Summary

Client Delivery Lead responsible for delivering and prioritising the operations product roadmap, coordinating Kraken and client teams, and driving solutions across complex customer journeys.

About this role

Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.

We are looking for brilliant Client Delivery Leads across a number of areas (i.e. Billing/Payments/Communications/Commercials/Markets etc) to help us build an industry leading product experience for our clients. If you love making things better for customers, building great products, working with technology, bringing people together to find solutions, then you’ve come to the right place.
We are a flat and agile organisation and plan to remain this way. We are looking for hands-on Client Delivery Leads who can work as an individual contributor, that can help build our capability across our business with Kraken and other 3rd parties as we continue to grow. Our Delivery Leads are here to solve complex problems with great products.
The Client Delivery Lead has direct responsibility for creating, managing and prioritising the operations product roadmap to ensure clarity and understanding with both the Kraken and client business. They need to always work in partnership with the technology and operational teams at Kraken as well as the client. The Delivery Lead has to really understand how Kraken works, identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients.
They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.

What you'll do

  • Work closely with clients to deliver implementations, enhancements, and strategic support for their use of Kraken
  • Identify new ideas and technology to improve the product
  • Ensure a balance between flexibility for the client and efficiency for the product
  • Support the business with issue resolution for the product
  • Support the engineering teams to deliver product features
  • Ensure we are constantly reviewing and adapting to customer and business needs

    • What you'll have

  • Degree qualified equivalent, with strong client delivery and/or product ownership experience
  • Strong agile delivery experience and product management skills
  • Experience of product management and customer journeys
  • Solid understanding of technology and associated trends
  • Excellent communications, collaboration and presentation skills
  • Strong influencing skills and ability to challenge traditional ways of thinking
  • Experience of working with significant complex delivery pipelines for clients
  • Patience - our clients are undergoing huge transformations that take time and require our understanding
  • Laser focus on clients, relentless problem solving, invincible attitude, a winner!
  • Consulting experience is a plus
  • Japanese and English speaking
  • Travelling is required

    • Skills

    Agile DeliveryChange ManagementClient OnboardingCross-Functional CollaborationCustomer JourneysIssue ResolutionOperational ExcellenceProduct Feature DeliveryProduct ManagementRequirements GatheringRoadmap PrioritisationStakeholder ManagementStrategic PlanningVendor Coordination

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