Client Experience Lead

Home Instead is a leading provider of high-quality home care, supporting people to live independently in their own homes. We pride ourselves on delivering person-centred care and building strong, trusted relationships with our clients and their families.

As a Client Experience Lead, you will be the main point of contact for allocated clients, ensuring they receive a high-quality, personalised service. You will conduct service reviews, manage and update care plans, support care professionals, and proactively address any concerns to maintain excellent client satisfaction.

Qualifications

• Experience within the care sector
• Supervisory or coordination experience preferred
• Experience with care planning and medication (MAR charts)
• Good IT skills and confidence using care systems

Additional Information

• Full UK driving licence and access to a vehicle required
• Participation in an on-call rota (evenings/weekends) required
• Enhanced DBS check required
• Opportunities for training and development