Client Partner

As a Client Partner, you’re the long-term trusted advisor to our enterprise clients. You guide them through their AI transformation journey from early proof-of-concept stages to scaled, production-ready AI systems.

You work side-by-side with our Product Managers, AI Engineers, Software Engineers and UX Designer, and you’ll nurture relationships, align stakeholders, and ensure that projects evolve into sustainable, value-driven partnerships. This is not a traditional sales role, it’s about stewardship, insight, and partnership. You’ll combine strategic advisory with commercial acumen to help clients grow their AI capabilities and investments with confidence.

Key Responsibilities

• Act as a strategic advisor and relationship owner for key enterprise accounts.

• Identify and drive growth opportunities based on client maturity, performance, and success metrics.

• Bridge technical outcomes with tangible business value, ensuring every engagement contributes to ROI.

• Partner with AI Solutions Consultants and Forward Deployed Engineers to ensure delivery excellence and client satisfaction.

• Shape account strategies, expansion roadmaps, and executive communication frameworks.

• Contribute to Faktion’s go-to-market strategy for AI products and services, bringing client insights back into our innovation pipeline.

• Lead quarterly business reviews and strategic account planning sessions to ensure long-term alignment.

• Build and maintain multi-stakeholder relationships across technical, operational, and executive levels.

Requirements

• Excellent written and verbal communication skills in native Dutch and English (French is a plus).

• Master’s degree in Business, Engineering, Computer Science, or a related field (Master's in AI is a plus).

• 5+ years of experience in account management, consulting, or technology advisory roles, ideally within data, AI, or digital transformation domains.

• Proven ability to manage complex enterprise accounts and drive expansion through strategic advisory.

• Strong understanding of AI technologies, digital transformation principles, and enterprise IT landscapes.

• Exceptional stakeholder management and negotiation skills, with experience engaging senior executives.

• Demonstrated ability to connect business objectives with technical solutions and measurable outcomes.

• Structured, analytical mindset with strong problem-solving capabilities.

• Proactive, entrepreneurial attitude with a bias for action and collaboration.

• Experience with CRM tools (HubSpot, Salesforce, or equivalent) and account planning frameworks.

The following Experiences Are a Plus

• Experience working in an AI consultancy, digital product studio, or software engineering environment.

• Previous involvement in defining AI or data transformation roadmaps.

• Exposure to industries such as HR, Finance, Manufacturing, or Retail.

• Proven success in account expansion and cross-functional delivery leadership.

• Track record of building or managing multi-year strategic partnerships.

What We Offer

• A competitive salary package with additional benefits such as a company car with the fuel card or a mobility budget, comprehensive hospitalisation, and group insurance.

• A dynamic company culture that supports both individual and team growth, providing ample opportunities for professional development.

• Participation in (virtual) team-building activities and company events fosters a vibrant and collaborative community.

• A flexible hybrid working policy that allows you to choose where, how, and when you work.